Priya Sharma Email & Phone Number

Pune, Maharashtra, India

Film Dubbing, YouTube Videos, Commercials, IVRS, Explainer Videos, Presentations, Promotions, Training Videos, Educational Content

Mumbai, Maharashtra, India

• Developing and incorporating the robust processes of hiring and training (India and International Roles)• Managing a team of 25-30 people in end-to-end recruitment• Creating KPIs, performance evaluation criteria and incentive structures for teams• Preparing and analysing performance reports daily, weekly and monthly for improvement plans• Managing inter-departmental reports and database• Building a diverse pipeline of highly skilled resources and vendors• Effectively coaching teams to maintain candidate relationships• Executing sourcing strategies to create a diverse candidate pool for management consideration• Conducting in-depth resume/candidate review and screening• Handling recruitment activities from gathering the requisitions, sourcing, screening, and interviews• Creating and providing advice on job descriptions and communication kits• Participating in special projects/recruiting initiatives including assessment of best practices ininterviewing techniques, leveraging of internal sources of talent

Pune Area, India

Strata Enviro Pvt Ltd Designs, Manufactures, Installs & Maintains Outdoor Air Pollution Controllers. These Installations are Done for Free with a Unique Revenue Model to Ensure Sustainability & On going Maintainance. - Identified partners via business and risk assessments.- Fostered excellent relationships and referrals by building trust and rapport with partner companies.- Provided feedback to team regarding competitive offerings and prospect needs in market.- Attended multiple executive events to generate leads to support growth and expansion.

Pune Area, India

Strategy, operations and brand development of 3 Subway franchises and Murphies(Restaurant & Bar)SubwayThree Subway franchises in different prime locations.- End to end strategies with delivery brands (Swiggy, Zomato, Foodpanda, etc.)- Database Management of target clients- Store audits- Operation management- Studying weekly reports for sales improvement- Staff training and management- Corporate and company tie-upsRestaurant (Murphies)- Marketing strategies focused on targeted clients- End to end strategies with delivery brands (Swiggy, Zomato, Foodpanda, etc.)- Database management - Maintaining revenue, profitability and quality goals- Brand development

Pune Area, India

The Senior Service Operations Associate is the face of Zocdoc and serves as the first point of contact for our patients and the providers. My responsibilities in this role are as follows:- Creatively solving problems for our users through email interactions- Delivering a caring, smart, and simple solution to every task varying from simple account updates to complex technical insurance updates- Providing ongoing support to team members who have questions about provider or patient account issues- Working collaboratively with other Zocdoc teams including, but not limited to, Technical Operations, Product, and Legal to identify critical service issues and appropriate action plans- Identifying process improvement opportunities and building business case to create buy-in and drive changes- Compiling and deriving insights from statistical data whenever required to generate reports or data analysis- As a certified member of the Quality Assurance team, ensuring all associates provide an exceptional service experience by auditing calls requests and emails and providing actionable feedback to ensure quality is consistently meeting expectations- Analyzing and performing Quality Assurance audits of various processes- Actively involved in creating and updating policies of the company- Technical understanding and navigating new technologies efficiently and accurately- Working on various projects which result in increasing team efficiency and company revenue- Maintaining team productivity and responsible for efficient allocation of daily tasks- Strategically hiring new team members, training them on processes, coaching them to help them grow, on a professional as well as personal level and set them up for success in their current role

Pune Area, India

My responsibilities in this role are as follows:Real-time Support:- Assist patients and providers via inbound support channels, responding quickly and accurately to questions and issues and provide ongoing product and account support- Initiate outbound support call requests to follow up on requests from internal and external users- Effectively navigate difficult conversations with external users regarding account issues, technical problems, or the gathering of important user feedbackProcess & Strategy:- Work collaboratively with other Zocdoc teams including Technical Operations, Product, and Legal to identify critical service issues and appropriate action plans- Monitor and review verified patient reviews to ensure compliance with internal and external policies- Identify process improvement opportunities and build business case to create buy-in and drive changesSupervisor & Leadership:- Take ownership over personal development and strive to exceed all performance expectations- Provide ongoing support to team members who have questions about provider or patient account issues- As a certified member of the Quality Assurance team, ensuring all associates provide an exceptional service experience by auditing emails and providing actionable feedback to ensure quality is consistently meeting expectations

Pune, India

My responsibilities in this role are:- Ensuring high-quality data collection using available search tools and applications to build and update one of the largest databases in the healthcare industry worldwide- Learning and mastering processes consisting of research, qualification product support and onboarding and activation of doctors- Performing Quality Assurance (QA) checks, QA Audits- Collaborating with departments and stakeholders across New York and Phoenix including Sales and Project Management teams- Coordinating with various teams and colleagues to maintain SLA's ranging from 24 hours to 5 business days- Working on projects related to USA Insurance & Healthcare Research - Initiated projects and executed process improvement ideas, Salesforce transition

Pune Area, India

Revolve is a management and consultancy organization aiming at redefining entertainment, media & hospitality service standards with a remarkably talented team.My responsibilities also included,- Strategic Consulting, business planning and sales strategy development- Event management

Pune Area, India

Worked as an intern for Channel V Indiafest to bring participation and contestants for the event in Pune and Goa.

Engineer'S Degree

High School