Tom Voirol Email & Phone Number

Zürich, ZH, CH

Zurich, Zurich, CH

New York, NY, US

I led the APAC experience design team, developing Ogilvy’s UX/UI design, agile delivery, digital strategy, and service design capability. Consulting to clients across a variety of industries including financial services, automotive, and the public sector, I delivered digital products furthering their customer experience transformation. Achievements.

New York, NY, US

London, GB

• Adelphi Digital (until October 2015 known as Reading Room, now part of EY) was a global digital agency with 250+ staff and clients including BHP Billiton, Fuji Xerox, Macquarie Bank, Pearson Education, Minor Hotel.
• Lead the user experience practice across all 8 offices in Asia, Australia, and the UK, consisting of research, strategy, design, consulting, mobile, and social media
• Define, refine, and document all the agency’s agile processes to ensure high quality and commercial value
• Lead and support new business deals and project deliveries
• Support the establishment of new offices in emerging markets
• Publish thought leadership pieces and keynote internal and external events across Asia-PacificAchievements:

The Annual AMY Awards, presented by AIMIA, are the longest running and most prestigious Awards in Australia's Digital Industry. I have been asked by AIMIA to serve as an awards judge across a range of categories since 2011.

Sydney, New South Wales, AU

I developed the social media strategy curriculum for ADMA, a leading providers of marketing training in Australia, and delivered full-day courses to more than 200 marketers in Sydney and Melbourne.

London, England, GB

New York, NY, US

• Amnesia Razorfish is the Australian subsidiary of one of the world’s largest interactive agencies with clients including Westpac Group, Microsoft, ING, Pepsico, Foxtel, and Carnival Cruises.Responsibilities:
• Build up the user experience practice for the entire agency of 90 staff
• Lead designers and developers in the application of design thinking and agile principles
• Consult to commercial clients on customer experience strategy Achievements:
• Delivered successful customer-centric design projects to BT Financial Services, Securitor, Microsoft, and ING
• Improved project profitability by >20% through introduction of agile methodologies

London, England, GB

• Responsibilities:
• Manage P/L for the Australian office
• Recruit and line-manage a multi-disciplinary team of project managers, visual designers, interaction designers, and technical developers
• Drive all lead generation and new business efforts
• Ensure a high level of client service and provide senior escalation point for clients
• Own project direction across all projects to ensure high quality delivery to budget and on timelineAchievements:

London, England, GB

Sydney, NSW, AU

• Synercon Consulting Group is an information governance, and records, document and knowledge management consultancy with a footprint across Australasia, the UK, and North America. It provides guidance and software.
• Consult to government and corporate clients on records management best practices, taxonomy, retention and disposal schedules, and information management governance
• Support the development of Synercon’s own records management toolkit “a.k.a.” Achievements:
• Successfully implemented HP TRIM at major clients, including National Archives of Australia and Zurich Financial Services
• Designed and developed the web extension module to a.k.a. for publishing taxonomies and retention schedules online

• Core Technology AG was one of Switzerland’s first digital agencies. It provided consulting, web development services, and software products to clients including the City of Zurich, Swiss National Bank, National.
• Business management, P/L, hiring, client services, software engineeringAchievements:
• Set up one of Switzerland’s first digital agencies, which is operating to this day
• Developed the first and second official websites for Zurich, Switzerland’s largest city
• Created CoreNet, one of the world’s first WYSIWYG CMS, in 1996, implementing it for and licensing it to clients like Dresdner Bank and National Insurance
• Implemented a Sharepoint-based knowledge management system for the Swiss Central Bank.

AGI Software AG was a joint venture between 9 Swiss banks, developing central mainframe software used across all constituent financial institutions.I owned and co-developed the mainframe software development suite used by hundreds of software developers to create mainframe products, parts of which are operational to this day.

Schaumburg, IL, US

Zurich Insurance Group is a global leader in general and life insurance, and Switzerland’s largest insurer.I developed mainframe software applications for managing the insurance business’s customer data. Taught myself the REXX scripting language and invented a mainframe-based chat and messaging application, which got used widely in the company.

Master Of Business Administration - Mba, Strategy, Marketing, Leadership

Bachelor Of Laws - Llb