Vojtech Vacatko Email & Phone Number

Prague, Czechia

• Management of warranty repairs between Czech service networks of Peugeot, Citroen, Opel and manufacturer• Validation, revision and technical assessment of warranty claims • Advices for service partners • Agenda within warranty repairs portfolio – recall campaigns, spare vehicles, assistance

Prague, Czechia

• Responsibility for back office in operative leasing • Validating car repairs, spare vehicles, monthly service contracts fees• Management of client needs, negotiation with suppliers

Prague, The Capital, Czech Republic

• Managing team of technicians validating car repairs• Responsibility for approving car repairs, invoicing• Cooperation on development of B2B Approval Platform, implementation of the platform on the Czech market• Optimizing approval process of car repairs – automation, re-invoicing• Managing complex repairs, cooperation with independent legal expert, ensuring of alternative repairs• Managing complaints and escalations for Service & Maintenance• Managing relationships with partnering services in the Czech Republic• Negotiating and managing relationships with car importers• Act as a representative of Arval CZ for Service & Maintenance as part of the „Key User Community“• Managing strategic projects (service strategy, knowledge transfer to the regional center, change of internal system, predictive maintenance, mobile service, service booking)• Reporting to the management both locally and globally

Mladá Boleslav

• E-shop management - E-shop team leadership • Portfolio management - Genuine Parts, Accessories, Merchandise• Pricing, packaging, logistics• System management + development• Specific tasks connected with the project (new markets, economical profitability etc)

Czech Republic

• Management of the program Chequebook full of discounts and Technical check of newly bought used car for free• Management of the ordering process of spare bodyworks for ŠKODA models which have ran out of production • Settlement and optimization of loyalty programs, monitoring of possible loyalty conceptions • Creating of PR articles and advertisements for sales promotion of ŠKODA Genuine Parts (ŠGP)• Industrial design - enforcement of intellectual property and trade mark rights• Support of ŠKODA service net in the field of assigned activity • Administrative work within the department

• Management of the program Chequebook full of discounts and Technical check of newly bought used car for free• Management of the ordering process of spare bodyworks for ŠKODA models which have ran out of production • Product analysis • Observation of competing companies in aftersales area, proposal of measures • Creation of supportive and educative materials for ŠKODA service partners for ŠGP• Product support of NORA business

• Sales promotion of ŠKODA Genuine Parts (ŠGP)• Management and creation of supportive materials for ŠGP (posters, leaflets, videos, radiospot, internet, tilt covers for trucks)• Promotion of ŠGP within exhibition and fair trades • Creation of internal materials for ŠGP area (Product cards)• Creation of plans and analysis for sales support of ŠGP• Marketing support for ŠKODA importers (preparation of seasonal campaigns)

Liberec, Czechia

• Authorized dealer of VW and VW + Audi service• Preparation of the company for audit according to ISO 9001:2000 standards • Management of guarantee repairs process • Customer care (especially foreign customers), administrative support • Proposals of measures for smoother running of the company

Bachelor´S Degree, Economics And Trade Management

Leaving Exam, General Grammar School