Daniil Volobuiev Email & Phone Number

Киев, Украина

- Developing and implementing quality control processes and procedures for translation projects.- Collaborating with project managers and translation teams to ensure timelines and quality standards are met.- Providing feedback and guidance to translation teams to improve quality and consistency.- Conducting quality assurance checks to ensure translated content meets the needs of the intended audience.- Resolving all cases with customers who experience defects during production, which includes analyzing the results and taking additional measures, if necessary, to improve the production process and prevent the occurrence of similar problems in the future.

Киев, Украина

- Development of the team's workload schedule, monitoring the timely execution of monitoring tasks.- Analysis of errors during consultations, providing detailed analytics to company management andpartners. - Individual work with call center group leaders and regional retail sales directors. - Developing measures to improve service quality and target metrics. - Optimization and development of business processes based on identified errors, company strategies, and market transformations.- Cross-functional tasks aimed at service and sales development. - Setting tasks for related departments to reduce errors.

Киев, Украина

- Provided exceptional customer service to Vodafone's customers, and ensured their satisfaction with Vodafone's call centre (chat, telemarketing, retail) operations.- Monitored and analyzed call center performance using monitoring tools.- Detected and resolved call center issues, and escalated issues to the appropriate team asnecessary.- Optimized and developed business processes based on identified errors, company strategies,and market transformations.

Киев, Украина

- Sales target achievement for mobile devices and company services.- Assisted customers in selecting and purchasing telecommunications products and services.- Provided customer service and resolved customer complaints and concerns.- Maintained an organized and clean store environment.- Ensuring that all the items are neatly presented in the sto

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