Greetings! 👋 I am a 23-year-old student hailing from Ukraine, fueled by a passion for aiding others and conquering diverse challenges to achieve shared objectives. Whether it's music, games, sports, or coffee, count me in! I bring a friendly and diligent approach to everything I do.Skills:💡 Hard Skills: Expertise in Customer Support, Technical Troubleshooting, CRM Management, Sales, and Data Processing.🌐 Soft Skills: Proficient in Friendly Communication, Problem Solving, Loyalty Building, and Efficient Operations.Experience:Customer Support Specialist | Yoola Labs Ltd.(May 2021 - February 2023 | Kyiv, Ukraine)• Proficiently resolved user issues with adept troubleshooting skills.• Formulated strategies for an elevated customer experience and heightened loyalty.• Skillfully aligned personal interests with customer and company needs.Customer Support Specialist | PIN-UP.CRM(December 2022 – Present | Kyiv, Ukraine)• Orchestrated seamless communication with internal and external clients.• Expertly managed data processing tasks within the CRM system.• Demonstrated persuasive communication skills in service sales.• Effectively handled inbound inquiries through chat and messengers.• Maintained professional email correspondence standards.Education:National Aerospace University “Kharkiv Aviation Institute” | Ukraine• 2017 – 2021: Bachelor• 2021 – 2022: MasterKROK University of Economics and Law | Ukraine• 2022 – Present: Pursuing Bachelor's degreeLanguage Skills:Fluent in Ukrainian and Russian, with a B2 level of English proficiency