Sergei Volok Email and Phone Number

- Developing test documentation (test cases, checklists, bug reports, etc.);- Conducting functional, regression, smoke testing;- Working with Qase bug tracking system, jira-like systems;- Reviewing project documentation;- Working with HTTP requests in Postman;- Entering and tracking the relevance of documentation on various platforms;- Testing applications using Charles Proxy, 3utools;- Set up jobs for regular test runs in Teamcity;- Developed a project for API testing using Rest Assured and Serenity. Later, on the basis of this project I made a set of scripts to automate the creation of test cases;- Teamwork with PMs, developers and testers of related teams;- Workflow communication (Slack, mail);- Working in a team using Agile methodology.

Successfully orchestrated and managed two high-caliber conferences in Tbilisi, attracting over 180 attendees from diverse professional backgrounds. Demonstrated exceptional organizational skills by coordinating with 20 industry-leading speakers and seamlessly executed live online broadcasting across three countries, significantly amplifying reach and engagement. These events fostered knowledge exchange and positioned the organization at the forefront of the IT community in Georgia and beyond. Organized multinational conferences with participation from five countries, demonstrating expertise in international event coordination and enhancing global IT community engagement.- Event Coordination: Led the end-to-end organization, from conceptualization to execution, aligning event themes with IT community interests;- Technology Management: Partnered with the CTO to leverage advanced technology to enhance attendee engagement and content delivery. - Stakeholder Liaison: Served as the primary point of contact for speakers, sponsors, and attendees, ensuring smooth communication and satisfaction;- Logistics Handling: Managed venue selection, catering, transportation, and accommodations, ensuring participant comfort;- Content and Speaker Coordination: Curated relevant content and facilitated speaker preparations to deliver impactful presentations;- Marketing Execution: Designed and implemented marketing strategies to promote events and increase attendance;- Budget Oversight: Managed financial resources efficiently to deliver high-quality events within budget constraints.

- Maintaining test documentation;- Handling issues from external and internal customers (3rd line of technical support);- Working in a team with PMs, developers and testers of related teams;- Testing of client-side implementation: Web, iOS and Android applications, as well as Smart TVs, Smart Assistant;- Maintain and support documentation in internal wiki - API testing (Postman);- Working on SCRUM development methodology;- Reporting on testing results;- Communication on workflows (Telegram, mail).

- Led team providing telephone and online support to customers experiencing technical issues;- Provide quality troubleshooting with patient step-by-step instructions to resolve problems;- Monitor technical team calls to ensure maintenance of technical skills and good customer service;- Identified problem areas and implemented all necessary training;- Held weekly team meetings and involved staff in planning and decision-making;- Collaborated with other department leaders.