Letícia Volpi Goulin Email & Phone Number

State Of Paraná, Brazil

Brazil

Brazil

Implementation of Agile methodologies in the team, enhancing agility, collaboration, transparency and project deliveries

Brazil

Applying comprehensive feedback and quality reviews to ensure BlaBlaCar's customer support quality

São Paulo, Brazil

Leading our Online Reputation tribe, I'm in charge of the support and interaction in our social media channels such as Reclame Aqui, Instagram, Facebook, Twitter and App Stores, building a better reputation and escalating our presence in our community along with the company.

São Paulo, Brazil

• Improving the overall member’s experience for Brazil, Portugal and Mexico’s community;• Responsible for moderating member’s profiles and their content (specially Trust & Safety issues) to ensure that members are complied with rules and regulations;• Social media expert providing users with guidance and support through channels: App stores, Reclame Aqui, Social Media (Facebook, Instagram, Twitter) and contact form;• Dedicated to the bus vertical of BlaBlaCar providing specialized support to the members issues and needs, as well as B2B relations with partners.

Brasília, Federal District, Brazil

• Planning and implementation of the customer experience project in company (achieving over 400 people integrated per year);• Development of the welcoming people project;• Customer service and weekly contact with people;• Preparation and analysis of spreadsheets and reporting;• Weekly follow-up on the progress of the integration process;• Conducting classes and events for the target audience;• Conducting interviews and individual assistance;• Training people and teams to welcome and integrate people;• Weekly management of these teams;• Interface between the institution's internal areas to promote an unique experience to people.

Brasília, Federal District, Brazil

• Responsible for the CEO agenda (scheduling meetings, events and travels);• Customer Service;• Participation in strategic company meetings;• Responsible for the general accounting of the office (payments, cash flow, accountability).

Brasília, Federal District, Brazil

• Developed the project "Database on social participation - 2016", registered in the IPEA'sResearch Subprogram for National Development;• Management of the "Participação em Foco" website, producing content, feeding data and broadcasting news and publications to the audience.

Brasília, Federal District, Brazil

• Responsible for writing Diplomatic Telegrams and Official Messages;• Responsible for reviewing preparatory documents about the countries that would be forwarded to the Minister of State and the Presidency of Brazil.

Product Owner, Project Management

Procut Marketing Management, Marketing/Marketing Management, General

Ux/Ui Design, Design

International Relations