Diretor De Csc
Current
Sep 2023 - Present
AeroLeads people directory · profile
Alexandre Ceccon Vomero Email & Phone Number
Operational Head of BPO, Shared Services, Service Desk (IT), ITSM & Hyperautomation
at
GRUPO NC
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Operational Head of BPO, Shared Services, Service Desk (IT), ITSM & Hyperautomation
Location
Campinas, São Paulo, Brazil
Company size
Who is Alexandre Ceccon Vomero? Overview
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Quick answer
Alexandre Ceccon Vomero is listed as Operational Head of BPO, Shared Services, Service Desk (IT), ITSM & Hyperautomation at GRUPO NC, a with 430 employees, based in Campinas, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Alexandre Ceccon Vomero.
Alexandre Ceccon Vomero previously worked as Diretor de CSC at Grupo Nc and Diretor de operações at Stefanini Brasil. Alexandre Ceccon Vomero holds Master Of Business Administration - Mba from Saint Paul Escola De Negócios.
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GRUPO NC
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Profile bio
About Alexandre Ceccon Vomero
Passionate about challenges, in leading people, being challenged, self-motivated and driven by a transformative purpose. In my more than 15 years of experience, I have been able to experience different industries, business models and people. Life is made up of journeys, and I made some:• Leadership of the implementation of a new business area (Strategy, Go to Market, Operation)• Continued search for new business partners and start ups (Service Transformation)• Elaboration of strategies for applying new technologies in different types of processes (CSCs, Continuous Improvement)• Leadership of people in times of transformation and crisis (People Management)• Change to a digital mind set (Culture, Digital Transformation) Very connected to the family, road cycling, good restaurants and trips.
Current workplace
Alexandre Ceccon Vomero's current company
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Grupo Nc
8 roles · 20 years
Alexandre Ceccon Vomero work experience
A career timeline built from the work history available for this profile.
Diretor De Operações
Responsável pela oferta e operações de BPO, Centro de Serviços Compartilhados, Service Desk (IT) e Hyperautomation
Jan 2023 - Sep 2023
Operational Director Of Bpo & Backoffice Automation
Main responsabilities:- Operations of multiple clients in BPO - Strategy and implementations of RPA projects - Support of chatbots - Implementation of BPM and ITSM solutions- Process redesign with a focus on automation- Prospecting of startups and new businesses through BPO
Mar 2015 - Sep 2023
Gerente De Finanças, Compras, Facilities E Gestão De Serviços Do Csc
Responsável pelas áreas sob escopo transacional do CSC: - Compras, Controladoria e Financeiro- Melhorias Contínua do CSC- Central de Atendimento para clientes internos e externos - Facilities (Infraestrutura Física) e Utilities (Contas de Consumo) da Matriz e Filiais- Gerenciar os processos de Viagens e Frotas da Companhia
Nov 2014 - Feb 2015
Gerente De Gestão De Serviços
- Identificar melhorias de processos do CSC e desenvolver governança conforme metodologia- Desenvolver, gerar, analisar e compartilhar os indicadores de volume e nível de serviço do CSC- Desenvolver, aplicar e acompanhar a metodologia de governança junto aos principais clientes do CSC- Gerenciar a manutenção do catálogo de serviços do CSC - Responsável pela equipe da Central de Atendimento do CSC nos atendimentos a clientes internos e externos para Processos e TI sob o escopo do CSC- Liderar quatro pessoas de Melhoria Contínua e quinze pessoas na Central de Atendimento
Jul 2014 - Nov 2014
Business Optimisation And Support Leader
- Identificar e implantar melhorias de Processos Financeiros e de Recursos Humanos no escopo do CSC- Gerar mensalmente as métricas do GSS (SLAs e KPIs)- Estruturar reuniões mensais e trimestrais de governança juntos aos Clientes (Internos e Externos)- Responsável pela gestão da documentação dos processos e metodologia do GSS sempre alinhado ao Global- Participação em Projetos Locais, Regionais e Globais- Suporte às equipes operacionais do GSS junto às ferramentas da Companhia (Sistemas)- Liderar um time de seis pessoas
Sep 2013 - Jul 2014
Manager
Project Manager at Accenture with follow experiences: - Shared Services Implementation (Blueprint, Design and Build) - Service Desk Implementation (Model and Tools) - Service Management Implementation (KPIs, Governance model and etc) - Process Design: PTP, OTC, RTR and HTR
Nov 2000 - Sep 2013
Consultor
Gerente de projetos de consultoria de negócios relacionados com a área de Finanças e Backoffice em geral. Elaborar propostas de valor aos clientes e desenvolver estudos através de benchmarks externos e internos.
2007 - 2008
~1 yr
Team & coworkers
Colleagues at GRUPO NC
Other employees you can reach at gruponc.net.br. View company contacts for 430 employees →
WP
Wagner Paschoal
Colleague at Grupo NcContact Info, United States
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LS
Larissa Silva
Colleague at Grupo NcSão Paulo, Brazil
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LS
Liliane Santos
Colleague at Grupo NcPaulínia, São Paulo, Brazil
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CC
Carmen Cobo
Colleague at Grupo NcGreater Córdoba, Spain Area, Spain
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RA
Rafael Andrade
Colleague at Grupo NcHortolândia, São Paulo, Brazil
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TC
Thiago Costa
Colleague at Grupo NcCampinas, São Paulo, Brazil
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CG
Claudia Gasparine
Colleague at Grupo NcGuaíba, Rio Grande Do Sul, Brazil
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JS
Juliano Schwaab
Colleague at Grupo NcPorto Alegre, Rio Grande Do Sul, Brazil
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MP
Mirella Pressi
Colleague at Grupo NcSão Paulo, Brazil
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SC
Suellen Campos
Colleague at Grupo NcAguaí, São Paulo, Brazil
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Wagner Paschoal
Colleague at Grupo NcContact Info, United States
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LS
Larissa Silva
Colleague at Grupo NcSão Paulo, Brazil
View →
LS
Liliane Santos
Colleague at Grupo NcPaulínia, São Paulo, Brazil
View →
CC
Carmen Cobo
Colleague at Grupo NcGreater Córdoba, Spain Area, Spain
View →
RA
Rafael Andrade
Colleague at Grupo NcHortolândia, São Paulo, Brazil
View →
TC
Thiago Costa
Colleague at Grupo NcCampinas, São Paulo, Brazil
View →
CG
Claudia Gasparine
Colleague at Grupo NcGuaíba, Rio Grande Do Sul, Brazil
View →
JS
Juliano Schwaab
Colleague at Grupo NcPorto Alegre, Rio Grande Do Sul, Brazil
View →
MP
Mirella Pressi
Colleague at Grupo NcSão Paulo, Brazil
View →
SC
Suellen Campos
Colleague at Grupo NcAguaí, São Paulo, Brazil
View →
5 education records
Alexandre Ceccon Vomero education
Master Of Business Administration - Mba
Certificate Financial Management, Finanças
Bacharel Em Economia, Economia
Liderança E Gestão De Pessoas, Business/Commerce, General
Deal - Persuasão E Negociação
FAQ
Frequently asked questions about Alexandre Ceccon Vomero
Quick answers generated from the profile data available on this page.
What company does Alexandre Ceccon Vomero work for?
Alexandre Ceccon Vomero works for GRUPO NC.
What is Alexandre Ceccon Vomero's role at GRUPO NC?
Alexandre Ceccon Vomero is listed as Operational Head of BPO, Shared Services, Service Desk (IT), ITSM & Hyperautomation at GRUPO NC.
Where is Alexandre Ceccon Vomero based?
Alexandre Ceccon Vomero is based in Campinas, São Paulo, Brazil while working with GRUPO NC.
What companies has Alexandre Ceccon Vomero worked for?
Alexandre Ceccon Vomero has worked for Grupo Nc, Stefanini Brasil, Stefanini, Multigrain, and Anglo American.
Who are Alexandre Ceccon Vomero's colleagues at GRUPO NC?
Alexandre Ceccon Vomero's colleagues at GRUPO NC include Wagner Paschoal, Larissa Silva, Liliane Santos, Carmen Cobo, and Rafael Andrade.
How can I contact Alexandre Ceccon Vomero?
You can use AeroLeads to view verified contact signals for Alexandre Ceccon Vomero at GRUPO NC, including work email, phone, and LinkedIn data when available.
What schools did Alexandre Ceccon Vomero attend?
Alexandre Ceccon Vomero holds Master Of Business Administration - Mba from Saint Paul Escola De Negócios.
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