Own P/L for portfolio of accounts, playing a central role in fostering strong client relationships, driving business growth, and ensuring the successful delivery of technology strategies. Serve as a strategic advisor to clients, understanding their business objectives, and collaborating with internal teams to develop innovative digital strategies. Develop new relationships through cloud channel partners.

Accountable for end-to-end service delivery of Enterprise Accounts (>$20M per year) that exceeded customer expectations and contributed to strong client references. Oversaw client retention, revenue growth, account planning, and profitability. Managed client relationship at the executive level in tandem with Client Services; acted as escalation point on account matters. Participated and led business development activities including proposal development and sales pursuits.• Orchestrated multiple solution teams in the digital marketing, customer data management and analytics spaces through the engagement life cycle in order to maximize client value while satisfying contractual commitments.• Deployed CRM/CDP, Identity Management, mobile, Personalization, Email, Digital Platforms and Analytics solutions.• Sponsored continuous process improvement initiatives. Worked with team leadership to identify, cultivate, and promote talent.• Identified cross-sell and upsell opportunities that align to client business needs, partnering with client services to drive these leads to conversion• Continuously reviewed team structure to optimize organization and maximize profit margins.

MedTouch is a leading provider of digital strategy and technology for hospitals, health systems, and health plans with a focus on providing integrated online strategy to deliver long-term digital initiatives across multiple disciplines.Lead business unit P/L, sales, relationship management, delivery, and client satisfaction. Manage directly teams of account directors and delivery director and large matrix delivery team; report to COO.• Took over all operations for largest client portfolio in the company following a reorganization. Instrumental in turning around largest client account resulting in signing a new two-year agreement Instrumental in turning around clients’ dissatisfaction because by legacy implementations. • Exceeded sales goal by over 60% in 2018.

Managed company projects and programs. Led project management, business analyst, and QA teams of 20. Restructured team to better align with company’s delivery models and be more cost-effective. Reported to CEO

Led the project management team through the successful delivery of three key large client projects in various stages of completion.

International technology services company specializing in cloud platforms and analytical-reporting solutions. Led business development and start-up operations. Developed a $500K sales pipeline and led the first engagements.

Big data start-up that helped organizations develop strategic insight through predictive analytics. Identified initial prospects and collaborated with business organizations to drive commercial activities.

As the Global Technology Lead for digital healthcare in a complex regulatory environment, I collaborated with business unit executives to define new product offerings and supported global offices in technology delivery through outsourced application development and maintenance. Managed a 15-employee delivery team and external vendors, overseeing matrixed teams of over 150 individuals in distributed project management, business analysis, offshore development, testing, support, and cross-functional resources. Reporting to the Global CIO.* Led the business case and selection process for a Patient Relationship Management platform, overseeing its global deployment.* Directed a $10M claims and case management transformation program, contributing to $65M in annual revenue.* Managed Corporate Mobility web and mobile platforms, serving 150+ large corporate customers. Successfully migrated from IBM cloud to Salesforce.

Responsible for the delivery of engagements for Fortune 100 clients. Served as Project Management practice leader.* Implemented $10M+ rollout of global web site redesign project in over 20 countries for Motorola.* Led $800K+ content management system (CMS) ongoing releases in a managed services environment for General Motor’s media site in Detroit, MI and Hamburg, Germany. * Defined overall PMO and financial processes for Motorola’s digital marketing group, set up governance and ran financial management and reporting including capital budgets of $13M and operational budgets of $15M.

Developed and delivered a new Business Analysis course to seniors which covered business case development, process analysis and mapping, elicitation skills, and requirements gathering.

Managed full lifecycle and deployment of business intelligence solutions for large HR outsourcing/BPO initiatives for new customers.

Led analysis for Merck’s physician marketing portal in the EMEA region including planning and deploying in 26 countries and 15 languages. Federated marketing teams and centralized business requirements.