Healthcare Receivables
Current• Responsible for reviewing past due bills and supporting documentation regarding account delinquency.• Handle extremely high volume of incoming and outgoing phone contact.• Collect responsible party payments for processing.• Phone correspondence with patients to explain outstanding debt on medical bills.• Accept third party payor information for review and processing.• Identify problem delinquencies and submit to the appropriate department for resolution.• Communicate with the accounting department to ensure payments are processed in a timely manner.• Assists to resolve matters associated with patient accounts.• Provides excellent customer service in response to patient inquiries.• Collaborates with internal personnel and all departments to achieve common goals.• Communicates issues and concerns with management team and appropriate personnel.• Applied updates to patient accounts as received and as required.• Maintained Worqueue and Routes.• Exceeded set goals and performances.
