Plan, prepare and manage the publication and distribution ofpublicity materials• Plan Marketing campaign• Organise marketing plan• Created social media content/ post that received the mostinteraction and reach• Observing Facebook Analytics and Instagram Insights• Managing the Social Media Network (Facebook, WhatsApp, Instagram and LinkedIn) and accounts for the company-keeping up-to-date with trends• Responsible for all Media requests/bookings; placement of advertisements in accordance with the approved budgets.• Improving social media presence• Running and monitoring social media ads• Researching ways to improve the company’s marketing

•Ensuring the smooth operation of the Quality Department.•Inspecting every work-pack for courses•Ensure all forms and documents are accurately filled and signed•Track the Key Performance Indicators and Quality Objectives •Ensuring that there is compliance •Ensuring that all Procedures and Policy Manuals/ Documents are up-to-date •Ensuring that the Quality Management Systems requirements for the Guyana Civil Aviation Authority and ISO 9001 QMS are met

• Creating attractive social media content (images and videos)• Experience using Twitter, Tik Tok, Pinterest, Facebook, WhatsAppand Instagram social media platforms• Observing Facebook Analytics and Instagram Insights• Managing Page engagements• Creating social media campaigns• Planning and scheduling events • Using organic and paid social media post to grow following• Developing and curating ideas for the business• Using content insights to improve social media results*Using sustainable material to create products

• Providing exemplary customer service to passengers while paying keenattention to federal regulations and safety standards.• Perform the duties of a senior cabin crew member, overlooking juniorcabin crew• Check safety equipment and informing passengers of safety andemergency procedures• Prepare pre-and post-flight documentation per airline regulations• Writing detailed reports of flight or passenger service occurrences.• Making decisions on what step to take to handle a sudden situation ordifficult customer or flight issue.• Keeping order throughout the flight and ensuring customers aresatisfied.

• Prepared documents needed for the arrival and departure of flights• Handled the ground traffic of the airline including boarding flights andpassenger check-in• Handled ticketing sales and other transactions such as payments forextra luggage, and payments of flight penalties• Handled customer baggage issues and completed passengerbookings• Resolved customer concerns, providing helpful information whennecessary• Juggled between multiple positions to assist in the productiveness ofoperation• Used reservation systems (Amadeus and Sabre) to book flights, makechanges to customer information and reservations.

• Remotely interacted with customers daily providing support for StaplesUSA/ Office Depot USA.• Answered inquiries by clarifying information, researching, location andproviding product specific information• Resolved problems by clarifying issues and providing alternativesolutions to customers• Updated the call center database by entering case/call information• Handled credit card transactions over the phone• Help to solve technical problems with products/ services offered.• Ensuring customers are satisfied at the end of calls.• placing orders over the phone with customers and handling anyreturns or exchanges of products.• Operated by using computer systems carry out business transactions