Director, Human Resources Support Division 1
Republic Of Korea
Head of all HR programs for 25,000+ service members and family members, United States Forces, Korea; manage the sponsorship, awards, and family programs for 50,000+; manage 16 people directlyStreamlined the family arrival program for 3,700+ positions; enabled 1 office to do the work of 23; halved many processing times (actuals: 4 - 1.5 months -> 30 days); increased position fill rate from 82% to 96%; improved moraleLaunched a pilot program to assign mentors to 15,000+ soldiers; exceeded expectations in ~1 year despite size, complexity of the task, and no additional resources; recognized (with team) by top commanders; program is expected to launch Army wideSaved the command’s community engagement efforts when a key program (‘Family Action Plan’) was cancelled due to funding – by creating a new less expensive option; devised a system where organizational representatives assessed the Army’s community efforts; recognized with accolades by leadership; created an ‘Army Best Practice’Developed a first of its kind 50+ page guide for 25,000+ soldiers and families arriving to ROK for duty; launched the guide online resource links for conventient viewing prior to arrival at the command; distributed it to all familiesEnsured all soldiers complied with the new Army mandate to engage transition services 14 months pre-exit (‘ACAP’); achieved compliance despite many 12 month assignments; created an advisory council to review and monitor effectiveness Built a command wide award tracking database for 2,000+ awards; gained difficult buy in from organizations who now had to enter and use new information; saved many man-hours previously spent on calling about status and entering duplicate information