• Certified Microsoft Business Solutions Professional with expertise in business process improvement and ERP implementation.• Provided database administration, reporting, ETL/ELT, data analysis, SSRS development & maintenance, SSIS services, Crystal Reports designs, Power BI development, and various proprietary applications services.• Delivered hosted email services and facilitated migrations to Microsoft Office 365 and Gmail for business.• Designed and automated business processes for multiple entities with limited prior technological investments.• Managed IT infrastructure projects in both commercial and residential environments.• Implemented and maintained VMWare vSphere environments.• Created customized training and business procedural documentation for customers.• Delivered Microsoft Active Directory design, administration, and domain management services.• Provided firewall implementation and management services.• Delivered infrastructure design and implementation management services for SMB and residential clients.• Offered application installation support, application troubleshooting, and end-user computer literacy training.• Provided domain acquisition, setup, and maintenance services.