Skilled customer service specialist with 4+ years’ track record of meeting and exceeding customer care objectives.Results-driven professional with extensive experience in customer service and sales. Committed to providing high-quality customer service by identifying clients’ needs and providing effective solutions to deliver customer satisfaction. Possess strong interpersonal and communication skill with the proven ability to build and maintain long-lasting client relationships to ensure organizational success.Areas of expertise include:• Client Relations• Conflict/Issue Resolution• Customer Satisfaction• Administrative Support and Data Entry • Customer Retention• Sales and Marketing • Microsoft Office Suite• Cost Reduction StrategiesEmail: mr.antonvorobev@gmail.comPhone: +79268109795 (Mobile/WhatsApp)Website: plitservice.info/ (Company Website)LinkedIn: www.linkedin.com/in/vorobevantonSkype: mr.antonvorobev
Stekloport
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Sales RepresentativeStekloport Jul 2015 - PresentMoscow, RussiaDrove sales by specializing in the acquisition of new clients and the retention of existing clients. Efficiently gathered customer information to asses and fulfill customer needs.• Created effective solution to reduce cost of owning and repairing ceramic hob by 40%.• Increased ceramic hob service beyond life expectancy to extend use.• Implemented a strategy to reduce delivery time and installation of new parts.• Improved the skills of specialists in the manufacture and installation of spare parts.• Delivered high-quality service in a short turnaround times to ensure customer satisfaction.
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Customer Service SpecialistTesla Llc Dec 2018 - Jan 2019Moscow, RussiaProvided quality service to a diverse range of clients with interest in supplies and installation of low-voltage systems and alarm systems. Managed a high volume of telephone correspondence and ensured detailed sales and service processing. Compile and generate reports.• Oversaw day-to-day customer inquiries and maintained a large volumes of phone request within the established performance goals.• Utilized conflict resolution techniques to promptly investigate and solve complex problems with in a quick turnaround.• Identified and solved sensitive issues in a timely manner to ensure customer satisfaction.• Developed detailed verbal and written assessments to report results regarding the resolution of customer requests.
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Sales RepresentativeConstanta Llc Aug 2012 - Jul 2014Moscow, RussiaServed as the primary point of contact for customers regarding products and services. Built relationships, resolved issues, and increased overall trust and satisfaction in client’s products and services. Evaluated and identified opportunities to drive process improvements that impacts customers.• Quickly satisfied customer requests and applied measures to eliminate complaints regarding the company's products and services. • • Reduced time for the manufacture and delivery of goods by optimizing production processes and coordinating the work of transport.• Warehouse stocks were optimized to improve the efficiency of warehouse use.• Accounts receivable from customers were reduced by revising the terms of the contract.• Increased company profits by attracting customers through new advertising channels.
Anton Vorobev Education Details
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Institute Of Management, Economics And Sociology, Moscow Region, RussiaManagement Of Organization -
Institute Of Management, Economics And Sociology, Moscow Region, RussiaSmall Business Management
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Russian State University Of Justice, Moscow, RussiaCivil Law
Frequently Asked Questions about Anton Vorobev
What company does Anton Vorobev work for?
Anton Vorobev works for Stekloport
What is Anton Vorobev's role at the current company?
Anton Vorobev's current role is Sales Representative | Customer Service Specialist | More customers will love your company..
What schools did Anton Vorobev attend?
Anton Vorobev attended Institute Of Management, Economics And Sociology, Moscow Region, Russia, Institute Of Management, Economics And Sociology, Moscow Region, Russia, Russian State University Of Justice, Moscow, Russia.
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