Anton Vorobev Email & Phone Number

Managing the Service RMA process, which involves collecting, testing, and conducting root cause analysis of failing parts, as well as providing recommendations to enhance product quality and customer satisfaction.Collaborating closely with the Quality Assurance team to drive process and product improvements that meet customer needs and boost efficiency.Leveraging field data-driven insights to support engineering teams in addressing challenges and implementing modifications to improve our latest product offerings.Providing support to Level 1 and Level 2 technical support teams for remote training and robot troubleshooting across multiple regions, including Australia, New Zealand, China, Japan, Israel, UK, and the USA.Recent Projects:Led a talented cross-functional team in developing a Parts Manual. This initiative significantly reduced stress on the Materials, Shipping, and Customer Care departments, saving costs by preventing the shipment of incorrect parts. Our streamlined processes and improved accuracy led to happier customers.

Provided technical support to customers both on-site and over remotely, including assisting with interdepartmental activities and special service projects.Participated in creating and testing several modifications for the latest products, received positive feedback on performance from senior technicians and managers from other departments within the company.Represented the service department in Australia, where I trained two new technicians, strengthened relationships with customers, helped set up a new service facility, oversaw the transportation of inventory worth over $500,000, and evaluated the condition of customers' equipment in Melbourne, Sydney, and Adelaide.

Toronto, Ontario, Canada

• Managed equipment installations and services, explored new business opportunities by gathering information on potential prospects.

Foundations Of Project Management

Electronics Engineering Technology, Electrical And Electronics Engineering