Arsen Voskanyan Email & Phone Number

Results-oriented Operations Director and Business Development Executive with 8+ years of experience in business development, account management, and operations within the IT and service industries. I drive organizational growth and efficiency by optimizing sales processes, expanding customer bases, and leading teams to exceed sales targets and achieve high customer satisfaction levels.Professional Highlights:- E-commerce Operations Optimization: At F&F, faced with the challenge of streamlining the purchasing and delivery service for overseas goods, I reorganized the sales process, negotiated with logistics companies across 12 countries, and managed a team to enhance operational efficiency. This strategic overhaul resulted in a customer base expansion by 70%, total monthly sales reaching $365,000, an increase in average sale value from $200 to $1,060 in 4 months, and a customer satisfaction score of 8/10 with 80% reordering rate.- TravelTech Startup Growth: As CBDO of Druffle Tech, tasked with establishing a market presence for a new online sales management platform, I led the product and sales strategy development, conducted over 70 customer development interviews, and managed the product development process. My actions secured a $1M investment, accelerated the project timeline by 35% and established pilot projects with 13 premium 5* hotels in Turkey and Russia, generating $100,000 in initial sales.- International Business Expansion: At Changellenge >> I faced with the challenge of expanding the company’s international footprint, my task was to identify new markets and execute strategies for entry. By leading the international business development efforts, I conducted market analysis and developed tailored strategies for each target region. As a result, we achieved a 70% growth in international sales, significantly increasing the company's global presence and elevating international sales revenue share by 30% meanwhile adding such big clients to the company's portfolio as Henkel, Revolut, Deloitte, AXA and etc.