Zoë Vos
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Zoë Vos Email & Phone Number

Customer Journey specialist at Gemeente Breda
Location: Tilburg, North Brabant, Netherlands 16 work roles 4 schools
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Current company
Role
Customer Journey specialist
Location
Tilburg, North Brabant, Netherlands
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Who is Zoë Vos? Overview

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Quick answer

Zoë Vos is listed as Customer Journey specialist at Gemeente Breda, a with 2348 employees, based in Tilburg, North Brabant, Netherlands. AeroLeads shows a matched LinkedIn profile for Zoë Vos.

Zoë Vos previously worked as UX & OCM Competence Lead at Eviden and CX/UX Analyst and Designer at Eviden. Zoë Vos holds Master, Design For Interaction from Technische Universiteit Delft.

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Gemeente Breda

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Profile bio

About Zoë Vos

User Experience (UX) Research, UX/CX Design, Service Design, Design Thinking, business analyst, human-centered design…. What’s a name? I prefer to see myself as a creative problem definer and solver who delivers impact through strategy, analyse, and design. Why definer? Because the most challenging part of the design process is to figure out what is needed; for the business, the people, stakeholders, (IT-)systems to work smoothly together in the value chain. Why solver? Because I love to see the how we can transform insights into positive outcomes. In recent years, I have become a design leader with a strong foundation in researching and designing for user and business needs. I like to structure my work around the Design Thinking methodology, using my skills in Service and UX Design, Business Analysis, Creative Facilitation, Agile Development, Organizational Change Management to align people, processes, data and IT systems. By asking the right questions, I dive into the pain points and bottlenecks and get very excited when we start developing an improvement; either a product or a process change.As an MSc. Interaction Designer from the TU Delft, this study was an excellent complement to my bachelor's Industrial Product Engineering. This made me a theoretical expert and practitioner of the Design Thinking. Through my professional career in more technology-driven organisations I experienced first hand how we can mature the mindset of human-centricity through backwards-design.

Current workplace

Zoë Vos's current company

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Gemeente Breda
Gemeente Breda
Customer Journey specialist
Tilburg, NB, NL
Website
Employees
2348
AeroLeads page
16 roles

Zoë Vos work experience

A career timeline built from the work history available for this profile.

Ux & Ocm Competence Lead

Amstelveen, Noord-Holland, Nederland

Bridging the knowledge of Organisational Change Management (OCM) and User Experience (UX) to ensure meaningful products and services that that will be successfully adopted by users and organisations. Responsibilities included portfolio development, pre-sale, employee Bila's and development plan, employee non-performance. My goal here has been to integrate the OCM and UX portfolio more with the other departments within Eviden in order to take a more multidiciplinary approach to tackle our projects for customers.**Line Manager (replacement due to marriage) January - April 2024 | ** Leading the team Design & Innovation consisting of 25 hero’s spread over four competences; User Experience, Organizational Change Management, Data & Analytics, Digital Strategy. Responsibilities: a.o. Operational forcasting, people management, long term sickness trajectories.

Cx/Ux Analyst And Designer

Amstelveen, North Holland, Netherlands

Over the years at Eviden (an Atos company) have performed various roles through and within Eviden (Atos), a next- gen technology leader in data-driven, trusted and sustainable digital transformation; I have worked in different sectors and industries, with variety in team compositions, in both national and international more complex project environments. The focus was always on how to create value for the business, customers and employees using innovative technologies (a.o. AI, GenAI, data) and human-centered perspective when approaching the projects.Selection of customers: VodafoneZiggo, Schiphol, Saudie Telecome, Humana Inc, Nest Pensions, ProRail, Central Agency for the Reception of of Asylum Seekers (COA).

Ux Competence Lead

Amstelveen, Noord-Holland, Nederland

Oct 2022 - Apr 2023

Ux/Cx Reseacher And Designer

Netherlands

Jun 2019 - Apr 2023

Ux/Cx Management Support

Jan 2022 - Oct 2022

Organisator Alumni Engineering Events

Arnhem, Provincie Gelderland, Nederland

Voluntarily work. In the beginning of 2017 we organised the first edition of our yearly Alumni Engineering event, full of inspiring talks, workshops and drinks to get in touch with other alumni of 5 different engineering studies. Since then I'm part of team who organises other events for the HAN Engineering Alumni group.

Apr 2017 - Jan 2020

Msc. Graduation Intern - Service Designer & Researcher

Ypenburg, Den Haag, Provincie Zuid-Holland, Nederland

MSc. Graduation project. For SITA I was looking into the possibility of designing a baggage handling service - home pick-up to destination delivery - with a strong passenger perspective. With an iterative approach, I focused on how the passengers' group would like to interact with this kind of service. And from SITA point of view what their role could be to maintain their leaders position as Information and IT specialist in aviation.

Jul 2018 - Jan 2019

Coach Technology Management

Extracurricular activity. Coaching second-year business management (bachelor) students for the course Management and Technology. Their assignment was to evaluate business opportunities for Philips Lighting.

Feb 2018 - Jul 2018

Foreman

Ede

Summer job. Supervising the process and the temporary employees. As supervisor I was the intermediate between Iddink and the employment agency Randstad. Iddink distributes schoolbooks for primary schools in the Netherlands. In the summer months, all books are collected, processed, and distributed to it new owner.

Jul 2012 - Aug 2017

Beng. Graduation Intern - Product / Interaction Designer

Utrecht

BEng. Graduation project. At Seats2meet, a flexwork place situated all over the world, visitors pay with Social Capital (their professional knowledge). Every location is a community where they try to connect the entrepreneurs. Event though, entrepreneur know networking is a valuable part of their work, it is often scary to start a conversation with somebody you do not know at all. My graduation project focussed on the ice-breaking element. I designed an artefact that represented the Social Capital on every location, acted as an eye-catcher (first encounter with Seats2meet Connect), and helped visites to make contact. Only than Seats2Meet Connect will become a valuable device for entrepreneurs to use. During this project, I implemented generative Co-Design methods in all the stages of the project; research and need finding, idea generation and validation concepts and prototypes.

Jan 2015 - Jun 2015

Product / Interaction Designer

Utrecht En Omgeving, Nederland

Minor activities. The focus of the minor lay on need finding of the target group, identifying the core problem, developing a concept, and communicate this to the company. This by using different creative generative techniques to create products and services that emphasise with the users.Collaborating companies: Afdeling Buitengewone Zaken (Rotterdam), Jimmy’s (Groningen), Arriva Nederland, Cirkelstad Utrecht, Dutch Design Week, and Muzus (Delft).

Sep 2014 - Jan 2015

Intern - Industrial Product Designer

Delta-Sport China

Shanghai City, China

Full-time internship in the Engineering department. Product design, preparing the design for production in the factory and collaborate with the factories in China. During this period I had to design a new line of fitness products for the elderly and collaborate with the Chinese factories to produce.

Feb 2014 - Jul 2014

Coordinator

The Netherlands

Lyceo is a company that provides 1-, 2-, or 5-day courses for highschool students in their final year. This is an extra moment of help, besides the normal school program. It is seen as a refreshment moment to boost confident or last-minute preparation for the final exams. My task was to coordinate the days the courses at the locations.

Jan 2012 - Jun 2013

Intern - Industrial Product Designer

Eromes Bv

Wijchen

Full-time internship in the Engineering department. Product design and preparing for production in the factory. I developed a working space for the primary schools, the Stexflex. This product was showed on the National Education Fair (NOT) of 2013 in Utrecht.

Sep 2012 - Jan 2013

Intern - Art, Design And History Teacher

Duiven

Part-time internship. As a student of the Art Academy of Arnhem and Zwolle (ArtEZ) I taught children (age 14-18 year) in Art, Culture and Art history.

Oct 2010 - Jan 2011
Team & coworkers

Colleagues at Gemeente Breda

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4 education records

Zoë Vos education

Pre-University (Atheneum), Science (Natuur & Techniek En Natuur & Gezondheid)

Candea College, Duiven + Instituut De Boer, Arnhem

English, Art and Art-history, Literature, Mathematics, Chemistry, Science, Biology, German, Dutch

FAQ

Frequently asked questions about Zoë Vos

Quick answers generated from the profile data available on this page.

What company does Zoë Vos work for?

Zoë Vos works for Gemeente Breda.

What is Zoë Vos's role at Gemeente Breda?

Zoë Vos is listed as Customer Journey specialist at Gemeente Breda.

Where is Zoë Vos based?

Zoë Vos is based in Tilburg, North Brabant, Netherlands while working with Gemeente Breda.

What companies has Zoë Vos worked for?

Zoë Vos has worked for Gemeente Breda, Eviden, Atos, Hogeschool Van Arnhem En Nijmegen, and Sita.

Who are Zoë Vos's colleagues at Gemeente Breda?

Zoë Vos's colleagues at Gemeente Breda include Davy Mermoz Kpenouwen Willidane, Ricardo Mouwen, Evelien Knibbeler-Janssens, Karel Snijers, and Henk Kwakkel.

How can I contact Zoë Vos?

You can use AeroLeads to view verified contact signals for Zoë Vos at Gemeente Breda, including work email, phone, and LinkedIn data when available.

What schools did Zoë Vos attend?

Zoë Vos holds Master, Design For Interaction from Technische Universiteit Delft.

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