User Experience (UX) Research, UX/CX Design, Service Design, Design Thinking, business analyst, human-centered design…. What’s a name? I prefer to see myself as a creative problem definer and solver who delivers impact through strategy, analyse, and design. Why definer? Because the most challenging part of the design process is to figure out what is needed; for the business, the people, stakeholders, (IT-)systems to work smoothly together in the value chain. Why solver? Because I love to see the how we can transform insights into positive outcomes. In recent years, I have become a design leader with a strong foundation in researching and designing for user and business needs. I like to structure my work around the Design Thinking methodology, using my skills in Service and UX Design, Business Analysis, Creative Facilitation, Agile Development, Organizational Change Management to align people, processes, data and IT systems. By asking the right questions, I dive into the pain points and bottlenecks and get very excited when we start developing an improvement; either a product or a process change.As an MSc. Interaction Designer from the TU Delft, this study was an excellent complement to my bachelor's Industrial Product Engineering. This made me a theoretical expert and practitioner of the Design Thinking. Through my professional career in more technology-driven organisations I experienced first hand how we can mature the mindset of human-centricity through backwards-design.
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Customer Journey SpecialistGemeente BredaTilburg, Nb, Nl -
Ux & Ocm Competence LeadEviden Apr 2023 - PresentAmstelveen, Noord-Holland, NederlandBridging the knowledge of Organisational Change Management (OCM) and User Experience (UX) to ensure meaningful products and services that that will be successfully adopted by users and organisations. Responsibilities included portfolio development, pre-sale, employee Bila's and development plan, employee non-performance. My goal here has been to integrate the OCM and UX portfolio more with the other departments within Eviden in order to take a more multidiciplinary approach to tackle our projects for customers.**Line Manager (replacement due to marriage) January - April 2024 | ** Leading the team Design & Innovation consisting of 25 hero’s spread over four competences; User Experience, Organizational Change Management, Data & Analytics, Digital Strategy. Responsibilities: a.o. Operational forcasting, people management, long term sickness trajectories. -
Cx/Ux Analyst And DesignerEviden Apr 2023 - PresentAmstelveen, North Holland, NetherlandsOver the years at Eviden (an Atos company) have performed various roles through and within Eviden (Atos), a next- gen technology leader in data-driven, trusted and sustainable digital transformation; I have worked in different sectors and industries, with variety in team compositions, in both national and international more complex project environments. The focus was always on how to create value for the business, customers and employees using innovative technologies (a.o. AI, GenAI, data) and human-centered perspective when approaching the projects.Selection of customers: VodafoneZiggo, Schiphol, Saudie Telecome, Humana Inc, Nest Pensions, ProRail, Central Agency for the Reception of of Asylum Seekers (COA).
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Ux Competence LeadAtos Oct 2022 - Apr 2023Amstelveen, Noord-Holland, Nederland -
Ux/Cx Reseacher And DesignerAtos Jun 2019 - Apr 2023Netherlands
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Ux/Cx Management SupportAtos Jan 2022 - Oct 2022
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Organisator Alumni Engineering EventsHogeschool Van Arnhem En Nijmegen Apr 2017 - Jan 2020Arnhem, Provincie Gelderland, NederlandVoluntarily work. In the beginning of 2017 we organised the first edition of our yearly Alumni Engineering event, full of inspiring talks, workshops and drinks to get in touch with other alumni of 5 different engineering studies. Since then I'm part of team who organises other events for the HAN Engineering Alumni group. -
Msc. Graduation Intern - Service Designer & ResearcherSita Jul 2018 - Jan 2019Ypenburg, Den Haag, Provincie Zuid-Holland, NederlandMSc. Graduation project. For SITA I was looking into the possibility of designing a baggage handling service - home pick-up to destination delivery - with a strong passenger perspective. With an iterative approach, I focused on how the passengers' group would like to interact with this kind of service. And from SITA point of view what their role could be to maintain their leaders position as Information and IT specialist in aviation. -
Coach Technology ManagementErasmus Universiteit Rotterdam Feb 2018 - Jul 2018Extracurricular activity. Coaching second-year business management (bachelor) students for the course Management and Technology. Their assignment was to evaluate business opportunities for Philips Lighting. -
ForemanIddink (Onderdeel Van Iddink Group) Jul 2012 - Aug 2017EdeSummer job. Supervising the process and the temporary employees. As supervisor I was the intermediate between Iddink and the employment agency Randstad. Iddink distributes schoolbooks for primary schools in the Netherlands. In the summer months, all books are collected, processed, and distributed to it new owner. -
Beng. Graduation Intern - Product / Interaction DesignerDemeneer Jan 2015 - Jun 2015UtrechtBEng. Graduation project. At Seats2meet, a flexwork place situated all over the world, visitors pay with Social Capital (their professional knowledge). Every location is a community where they try to connect the entrepreneurs. Event though, entrepreneur know networking is a valuable part of their work, it is often scary to start a conversation with somebody you do not know at all. My graduation project focussed on the ice-breaking element. I designed an artefact that represented the Social Capital on every location, acted as an eye-catcher (first encounter with Seats2meet Connect), and helped visites to make contact. Only than Seats2Meet Connect will become a valuable device for entrepreneurs to use. During this project, I implemented generative Co-Design methods in all the stages of the project; research and need finding, idea generation and validation concepts and prototypes. -
Product / Interaction DesignerHogeschool Utrecht Sep 2014 - Jan 2015Utrecht En Omgeving, NederlandMinor activities. The focus of the minor lay on need finding of the target group, identifying the core problem, developing a concept, and communicate this to the company. This by using different creative generative techniques to create products and services that emphasise with the users.Collaborating companies: Afdeling Buitengewone Zaken (Rotterdam), Jimmy’s (Groningen), Arriva Nederland, Cirkelstad Utrecht, Dutch Design Week, and Muzus (Delft). -
Intern - Industrial Product DesignerDelta-Sport China Feb 2014 - Jul 2014Shanghai City, ChinaFull-time internship in the Engineering department. Product design, preparing the design for production in the factory and collaborate with the factories in China. During this period I had to design a new line of fitness products for the elderly and collaborate with the Chinese factories to produce.
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CoordinatorLyceo Jan 2012 - Jun 2013The NetherlandsLyceo is a company that provides 1-, 2-, or 5-day courses for highschool students in their final year. This is an extra moment of help, besides the normal school program. It is seen as a refreshment moment to boost confident or last-minute preparation for the final exams. My task was to coordinate the days the courses at the locations. -
Intern - Industrial Product DesignerEromes Bv Sep 2012 - Jan 2013WijchenFull-time internship in the Engineering department. Product design and preparing for production in the factory. I developed a working space for the primary schools, the Stexflex. This product was showed on the National Education Fair (NOT) of 2013 in Utrecht.
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Intern - Art, Design And History TeacherCandea College Oct 2010 - Jan 2011DuivenPart-time internship. As a student of the Art Academy of Arnhem and Zwolle (ArtEZ) I taught children (age 14-18 year) in Art, Culture and Art history.
Zoë Vos Education Details
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Design For Interaction -
Industrieel Ontwerpen (Industrial Design) / Industrieel Product Ontwerpen
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Teacher Art, Arthistory And Design -
Candea College, Duiven + Instituut De Boer, ArnhemScience (Natuur & Techniek En Natuur & Gezondheid)
Frequently Asked Questions about Zoë Vos
What company does Zoë Vos work for?
Zoë Vos works for Gemeente Breda
What is Zoë Vos's role at the current company?
Zoë Vos's current role is Customer Journey specialist.
What schools did Zoë Vos attend?
Zoë Vos attended Technische Universiteit Delft, Hogeschool Van Arnhem En Nijmegen, Artez Hogeschool Voor De Kunsten, Candea College, Duiven + Instituut De Boer, Arnhem.
Who are Zoë Vos's colleagues?
Zoë Vos's colleagues are Johan Daamen, Arinda De Jong De Jong, Marianne Van Leeuwen, Karel Dollekens, Rob Van Gurp, Mascha Hoppenbrouwers, Joke De Stigter.
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