A DIGITAL MARKETING AGENCY FOCUSED ON DRIVING BUSINESS GROWTHWe help businesses to get their online presence and also assist them by providing specialized Business Leads and digital marketing solutions.

 Digican Media is a creative design & marketing company based in the New Delhi India . We work with a range of businesses and organisations providing services including Leads Generation, Branding & Strategy, Web Development, Email Marketing, Photography & Video, SEO, PPC and Social Media Management. Digican Media becomes an extension of your business... your very own outsourced marketing department, at a fraction of the cost!Digican Media is a creative design & marketing company based in the New Delhi India . We work with a range of businesses and organisations providing services including Leads Generation, Branding & Strategy, Web Development, Email Marketing, Photography & Video, SEO, PPC and Social Media Management. Digican Media becomes an extension of your business... your very own outsourced marketing department, at a fraction of the cost!

Four billion people have been ordered to stay home due to the coronavirus pandemic and executives around the world are discovering that managing remote workers blindly is as tricky as conducting an orchestra without seeing or hearing the musicians. Never before has a market as large appeared so fast.We have a solution. It’s robust, acclaimed, and infinitely scalable. Designated by Citigroup as the Top People Management Solution, our TransparentBusiness boosts the productivity of remote work, protects from overbilling, allows for easy monitoring and coordination of geographically distributed workforce and provides real-time information on the cost and status of all tasks and projects, see kmgi.us/tbGet in touch for free trail G.Bajaj@TransparentBusiness.com Four billion people have been ordered to stay home due to the coronavirus pandemic and executives around the world are discovering that managing remote workers blindly is as tricky as conducting an orchestra without seeing or hearing the musicians. Never before has a market as large appeared so fast. We have a solution. It’s robust, acclaimed, and infinitely scalable. Designated by Citigroup as the Top People Management Solution, our TransparentBusiness boosts the productivity of remote work, protects from overbilling, allows for easy monitoring and coordination of geographically distributed workforce and provides real-time information on the cost and status of all tasks and projects, see kmgi.us/tb Get in touch for free trail G.Bajaj@TransparentBusiness.com•

Handling an energetic and workaholic team, we help each other in giving our company the best output by optimum utilization of resources. Learning the art of people management and to intact Profit and loss for the company.OperationsManaging P&L, attrition and shrinkage of team.An angle in triangular team of mentors and me joining together for quality inputs and process enhancement.Keeping an eye on daily visit reports, bad debt, collections, customer escalations, conversions, backend team for posting.Monthly activities like forecasting, projections, Deep diving in every single MIS made to monitor processes.Training • Identifying training & development needs for various processes.• Use varied learning/training concepts & principles to design content, and formats for training programs• A thorough professional with a proactive attitude, capable of thinking out of the box, generating new design solutions and ideas.Handling an energetic and workaholic team, we help each other in giving our company the best output by optimum utilization of resources. Learning the art of people management and to intact Profit and loss for the company. Operations Managing P&L, attrition and shrinkage of team. An angle in triangular team of mentors and me joining together for quality inputs and process enhancement. Keeping an eye on daily visit reports, bad debt, collections, customer escalations, conversions, backend team for posting. Monthly activities like forecasting, projections, Deep diving in every single MIS made to monitor processes. Training • Identifying training & development needs for various processes. • Use varied learning/training concepts & principles to design content, and formats for training programs • A thorough professional with a proactive attitude, capable of thinking out of the box, generating new design solutions and ideas.

 Handling an energetic and workaholic team, we help each other in giving our company the best output by optimum utilization of resources. Learning the art of people management and to intact Profit and loss for the company.OperationsManaging P&L, attrition and shrinkage of team.An angle in triangular team of mentors and me joining together for quality inputs and process enhancement.Keeping an eye on daily visit reports, bad debt, collections, customer escalations, conversions, backend team for posting.Monthly activities like forecasting, projections, Deep diving in every single MIS made to monitor processes.Training • Identifying training & development needs for various processes.• Use varied learning/training concepts & principles to design content, and formats for training programs• A thorough professional with a proactive attitude, capable of thinking out of the box, generating new design solutions and ideas.Handling an energetic and workaholic team, we help each other in giving our company the best output by optimum utilization of resources. Learning the art of people management and to intact Profit and loss for the company. Operations Managing P&L, attrition and shrinkage of team. An angle in triangular team of mentors and me joining together for quality inputs and process enhancement. Keeping an eye on daily visit reports, bad debt, collections, customer escalations, conversions, backend team for posting. Monthly activities like forecasting, projections, Deep diving in every single MIS made to monitor processes. Training • Identifying training & development needs for various processes. • Use varied learning/training concepts & principles to design content, and formats for training programs • A thorough professional with a proactive attitude, capable of thinking out of the box, generating new design solutions and ideas.

TRAINING & INSTRUCTIONAL DESIGN• Provide training to new employees and internal/external clients regarding the product and process.• Conduct training classes for adults and on-the-job training .• Create and teach various technical and soft skillsResponsible for content and delivery of New Hire Trainings, Leadership trainings, Behavioral training, various product and process training interventions (basis TNI)• Responsible for performance development through various training interventions, thereby eliminating all gaps• Organizing TTT’s for external vendor trainers’, where the teleselling business has been outsourced (1000 telecalling seats)• Taking regular sessions for teleselling agents- sales techniques, product and soft skills• Regular training and quality audits for all vendor locations• Design programs to be delivered basis the quality scores and defect analysis• Working closely with Business Heads to design programs and processes for sales and productivity improvement• Sharing training updates and reviews in quarterly/monthly sales meetsMANAGEMENT SKILLS• Project management of technical and non-technical projects• Maintaining inventory control for technical and non-technical supplies• Delegating suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes• Creating of documents for implemented processesCR:• Delivering excellent customer service while working with clients on a daily basis for various new and on-going technical projects• Interacting with clients and utilize excellent organizational skills

 • Evaluated training requirements for each division, consulting with department managers, HR and external resources.• Researched new and latest techniques for possible inclusion into existing training process.• Driving process improvement projects across programs.• Taking care of training and quality deliverables• Product Training to Tele Callers.• Conduct on Job training for the batches. • Conducting Refresher trainings.• Taking care of Training Modules & MIS.• Conducts training need identification and analysis• Participate in clients meetings for material and curriculum updates and ensure appropriate changes are included in future classes and modules. • Complete daily tracking, including end of day course evaluation and training assessments.• Overseeing the MIS reporting metrics, identify trends and take appropriate action on the same.• Maintain updated course and training evaluations for management review.• Coach, mentor, monitor and provide feedback to resources on regular basis.• Assist in conducting Outdoor initiatives eg. Team building etc. • Transitions for Airtel Platinum, Aviva , ing vysya , NWS(Max life)• To ensure that the overall quality is maintained by applying due diligence to the Data Integrity Check and Quality Check Analysis.• Attending weekly Service Review Call with clients to provide Status updates on resources.

To ensure that the overall quality is maintained by applying due diligence to the Data Integrity Check and Quality Check Analysis.• Attending weekly Service Review Call with clients to provide Status updates on resources.• Interact with the client on a regular basis to determine the level of satisfaction & ascertain areas of potential dissatisfaction.• Identify potential issues that may arise in the performance matrix of a process & tackle the same on a proactive basis.• Responsible for getting the quality services delivered.• Actively involved in Recruitment process for entire Infrastructure Services Group.• Random Voice calls Auditing on weekly basis logged by newly hired and trained resources.• Maintenance of Daily/Weekly report for internal and external stakeholders.