E-commerce Technical Project Manager/Scrum Master

Volunteering initiative: project management & event organisation

via Eleven Twenty Consulting Accomplishments:- A proven track record in orchestrating seamless communication among 100+ program & engineering professionals for major clients like Pentair & IBM. - Gained expertise in ensuring real-time collaboration and swift issue resolution, enhancing project efficiency.- Successfully managed 3 independent projects with comprehensive SDLC coverage. - Ensured real-time project status tracking, efficient workload management, and proactive risk identification, driving projects toward success.- Proficiently utilized Agile tools such as Azure DevOps and Microsoft Project, enhancing project agility and adaptability.- Collaborated with the PMO & IBM program management team to implement robust documentation systems via Microsoft Teams and Outlook. Ensured comprehensive program transparency and accountability through meticulous documentation practices.- Provided coordination to project operations for respective workstreams.- Developed and managed detailed project schedules and work plans, ensuring alignment with project goals.- Provided consistent updates to various stakeholders about strategy, adjustments, and progress, fostering clear communication channels.- Monitored and tracked progress against deliverable timelines, ensuring projects stayed on course and within deadlines.- Possessed advanced knowledge of Microsoft Office 365 tools (Microsoft Word, Microsoft Project, Microsoft Teams) for efficient project management.- Demonstrated interpersonal skills, excelling in written and verbal communication as well as conflict resolution.

Accomplishments:- Coordinated and led a team of 50+ professionals, overseeing the successful execution of 10 distinct AdTech projects.- Executed enterprise resource planning.- Facilitated various meetings, including daily and face-to-face interactions, Personal Performance Reviews (PPRs), customer communication sessions, and technology conferences.- Demonstrated effective handling of pressure situations by showcasing strong communication and leadership skills.- Translated complex business requirements into technical terms, prioritized tasks, and ensured the tracking of progress updates.- Spearheaded a collaborative team effort in the design and development phases, effectively managing the product backlog, sprint planning, and sprint reviews.- Provided coaching to project teams and led sprint retrospectives to foster continuous improvement and team development.- Emphasized change impact analysis, resistance management, and the implementation of change management strategies.- Successfully managed project risks using a comprehensive Risk Matrix, with a proactive focus on mitigation strategies.

Accomplishments:- Coordinated a diverse range of projects (10+ projects, 50+ members) with a focus on meticulous documentation creation, task management, release coordination, and effective communication with clients. - Adept at orchestrating daily and face-to-face meetings, PPRs, and customer interactions to ensure project milestones are met.- Led and managed cross-functional teams of over 100 members, initiating improvements such as creating organizational charts, optimizing departmental structures, and organizing impactful events.- Defined project scope, planning and managing work progress, and effectively communicating updates to stakeholders. - Mitigated risks, and utilizing Risk Matrix and Work Breakdown Structure (WBS) for precise risk management.- Profound understanding and usage of SDLC methodologies (Agile, SCRUM, SDLC/Waterfall) and proven experience in setting up Scrum processes. - Experience in configuration management using tools like JIRA/Confluence.- Proactively identified operational inefficiencies, suggesting and implementing changes to enhance delivery efficiency, quality, and customer satisfaction. - Conducted presentations with customers and stakeholders, sharing project statuses, proposed work methods, and valuable lessons learned.

Accomplishments:- Successful track record in coordinating and leading a 5-member team. - Demonstrated expertise in risk communication strategies, documentation creation, and organizing effective daily and face-to-face meetings. - Proven ability to excel as an Assistant PM and department coordinator. - Completed Assistant/Internship program one month ahead of schedule, showcasing exceptional dedication and efficiency. - Committed to acquiring the necessary knowledge and skills to transition into the role of Project Manager. - Proactively and consistently met requirements and instructions provided by mentors to achieve project objectives effectively and on time.

Accomplishments & Fields of study:- As a Project Management Intern, studied and practiced how to led external projects.- Completed successfully an educational PM program .- End-to-End Project Leadership.- Comprehensive Documentation.- Strategic Project Planning.- Conflict Resolution.- Client Communication.- Multi-Project Management.- User Training.Product Focus:The system's primary objective is to optimize inventory management, ensuring the right goods are available in the correct quantity and location. By reducing excess stocks and minimizing out-of-stock instances, the system enhances operational efficiency and capital utilization.In this role, focus was on efficient project management, robust documentation, and client satisfaction significantly contributed to the projects' success.

Accomplishments:- Recruited and trained a team of 12 translators, resulting in a 30% increase in project financial efficiency.- Led multiple parallel projects, successfully delivering over 20 projects with a consistent record of 100% client & team satisfaction.- Established and maintained a collaborative team environment, ensuring seamless communication and efficient workflow management.- Implemented strategic project management techniques, meeting deadlines, and surpassing client expectations consistently.

Enhanced customer experiences by providing personalized fragrance consultations for the Christian Dior Sauvage line.

Successfully launched a photography business.