Tech Ops Manager
Current- Managing a team of 8 – 10 members which primarily handled the support of two major digital products.
- Responsible for a 1.5 Cr revenue of one of the products.
- Have maintained the average customer retention percentage at 85-90%.
- Handling customer escalations and ensuring the team delivers the customer requirements on time.
- Understanding and logically analysing the customer’s new requirements and guiding and co-ordinating the with developers to get the output in the given time frame.
- Understanding and foreseeing the workflow of the customer support operations and change/tweak the process such that the TAT is faster.
Dec 2018 - Present
