Vasilios Pagounidis Email & Phone Number

Massapequa, Ny, Us

50 Jay St, Brooklyn, Ny

Responsible for gathering and interpreting requests presented by the business (finance, clinical, IT, data, legal, etc…), working with software vendors to create custom solutions to those requests, and finally training the business on the changes.Successfully prepared and implemented over 50 written Statements of Work detailing custom enhancement requests between software vendors and Phoenix House. Able to speak technically proficiently with Software Engineers to achieve desired end-goals.Directly managed a team of three Help Desk staff, and five EHR Software Trainers. Recognized as Escalation point of contact for Tier 2 Support. Increased response time & efficiency of Help Desk by scripting and automating tasks through custom JavaScript/HTML development.Created HTML Training Library to make learning course available 24/7 and address concerns of new-hire setup time. Addressed risk of increased compliance gaps by developing automated self-monitoring Oracle SQL reports.

164 West 74Th Street, New York, Ny

• Recognized for developing & implementing modular training curriculum.• Trained an average of 50 staff bi-weekly online and in-person.• Created over 120 video & text reference guides

164 West 7Th Street, Ny, Ny

• Provided support, training and troubleshooting to over 1500 national employees• First level problem diagnosis and resolution via phone or remote desktop• Created over 200 web based PDF forms using Adobe Acrobat Pro• Uploaded and maintained PDF forms based on multi-regional compliance requirements• Assisted with paperless transition via nationwide on-site EHR implementation