Edit and proofread:• Corporate and nonprofit communications• Curriculum• Digital content / social media• Fiction trade books• Marketing copy• Nonfiction trade books• Technical writing

2019: Member at large, serving on Programming, Marketing, and Outreach committees.2018: Vice President of Board Development, serving on Executive, Board Development, and Programming committees.

• Styled manuscripts using client-specific Microsoft Word styles.• Cold read manuscripts.• Reviewed format proofs in Adobe Acrobat.• Graded copyediting and proofreading tests.• Attended production meetings.

Marketing Specialist: March 2016 – June 2017Marketing Assistant: April 2014 – March 2016 • Edited and proofread marketing and advertising copy, MyZoo magazine, and online content.• Created social media content and ads; increased likes by more than 25 percent in one year.• Wrote and edited marketing emails for annual concert series and corporate discount program.• Composed custom and template responses to more than 2,000 customer emails and comment cards per year. • Formed and directed a cross-departmental working group to develop a unified corporate engagement communications strategy. • Planned and implemented marketing promotions and events, including sponsor procurement and contract fulfillment, budget supervision, and advertising and collateral creation. • Managed all aspects of the marketing department’s community outreach program: strategic planning, budgeting, scheduling, ordering collateral, and overseeing contract employees and volunteers.

• Analyzed and reported on data for assigned accounts.• Developed, organized, and implemented successful campaign strategies by consulting with employee campaign managers of assigned accounts. • Created and delivered United Way presentations at employee group meetings and asked for contributions.• Maintained accurate, comprehensive account files, including accounting reports (cash contributions and pledge forms), acknowledgements for campaign volunteers, background notes on each account, correspondence, and donor database.• Evaluated campaign results and made recommendations for the following year’s Campaign Executive team.

• Gathered data, compiled analytic dashboard reports (Google, Twitter, blogs, and YouTube), and presented findings.• Researched and recommended best business practices.

• Collaborated with clients to make custom wood furniture and accessories. • Created project estimates and schedules, sourced appropriate raw materials and hardware, researched special methods, and constructed the final pieces within the established constraints.

• Instructed students in the safe and proper use of hand and power tools. • Led students through the woodworking process, from initial designs to construction, working within extremely limited time constraints. • Tracked and maintained schedules for 50+ student projects per quarter, troubleshooting design problems and changing work flows as needed, to ensure the safe and timely completion of all student projects.

Outreach Coordinator: January 2007 – December 2007 Cabinetmaking Representative: October 2006 – December 2006 • Acted as the main liaison between students, the student council, and faculty. • Originated and implemented a monthly Saturday market for students and alumni to sell their fine crafts, resulting in improved neighbor/school relations and job opportunities for students and alumni. • Managed and coordinated all student and community outreach events and committees (hearing tests, school T-shirt contest, sales of promotional products, Saturday market, student portfolio website, etc.).• Represented the cabinetmaking program in student council meetings and gave weekly status presentations to the cabinetmaking students and faculty.• Awarded the Wood Technology Center’s “Volunteer of the Year” award in 2008.

Account Executive: June 2004 – April 2006Assistant Account Executive: April 2003 – June 2004• Edited, proofread, and managed the production of marketing projects in a variety of media: print, in-store collateral, online, email, multimedia, direct mail, and broadcast.• Updated copy for seven localized websites through a custom content management system.• Wrote the agency’s first form validation document for online lead generation campaigns, which was then utilized as a standard template throughout the agency.• Collaborated with legal counsel to ensure marketing content conformed to advertising standards and copyright laws.• Wrote and maintained scopes of work, requirements documents, creative briefs, change orders, timelines, and estimates.• Managed up to 15 website updates per week (changes to images, databases, Flash, and HTML), from creative production through build and test.• Analyzed monthly site traffic reporting and recommended media, creative, and search engine optimization plans based on analyses. Optimization efforts resulted in a 216 percent increase in traffic.• Planned, trafficked, reported on, and optimized a half-million-dollar online sweepstakes campaign. Optimization efforts resulted in exceeding the sweepstakes registration goal by 27 percent.• Worked with clients, internal staff, and vendors to meet client needs and execute campaigns. • Tracked multiple budgets, reconciled monthly billing, and provided monthly budget reports on all accounts.

Account Coordinator: July 2000 – November 2001Interactive Department Intern: April 2000 – June 2000• Edited, proofread, and managed the production of a 64-page engineering supply catalog with five localized versions.• Wrote the agency’s first Interactive Department process document, which included more than one hundred pages of templates, examples, and step-by-step instructions.• Worked closely with clients, internal teams, and various vendors and freelancers to manage print and collateral projects.