Valeria Parrinello Email & Phone Number

Zossen, Bb, De

Berlin Area, Germany

Effectively managing a team of "Dispatcher Operations Control" ensuring our customers' and chauffeurs' priorities are treated with respect and care. Providing consistent and regular feedback to the team members and colleagues to ensure steady motivation and job satisfaction. Providing every team member with monthly statistical reports to review opportunities for improvement and performance feedback. Providing corrective actions and performance reviews, as necessary.Measuring coaching and developing my team to ensure quality and productivity targets are met.Mantaining and promoting a positive attitude while meeting productivity goals. Participating in recruiting efforts to strenghten the Partner Management Team.Delegating different duties to team member to ensure a faster and smoother flow of operation. Proactively recommending customers features and benefits of Blacklane services as well as solutions. Handling periods of change and leading the team through such periods displaying motivating and encouraging behavior.

Berlin Area, Germany

Responsible for ensuring our ground transportation service runs smoothly on a daily basis and happy to be the first contact person for the Service Control team member, who needs coordination and/or support. Also assisting the other staff members as and when necessaryensuring delivery of excellent service to our LSPs and customers through fast and accurate operational handling of requests, using quality communication guidelines, and coordinating with other departments to resolve inquiries.Supporting the team by taking over escalated situations regarding LSPs.Assisting management and team leads in ensuring performance goals are met, by supporting with evaluation of statistics and KPIs and providing / reporting feedback.Giving reports and feedback to Team Leads about the level of performance of members of staff as well as behavior regarding our core values.Monitoring lateness and information regarding sick leaves and forward this to the leads and Workforce Management.Always available to assist team leads to evaluate and examine current performance trends.Building and facilitating a comfortable environment for my team to work in without undue pressure, putting them in the right state of mind where they can harness their full potential for the overall benefit of the organization.Giving direction to junior team members and providing training on best practices.Placing/Writing and potentially taking over phone calls and emails and work to resolve LSPs queries in real time if the volume and/or staffing requests this.Maintaining and promoting a positive attitude while meeting productivity goals.Ensuring that the teams and individual behavior is in line with the company’s core values.Validating complaints or escalations before forwarding and do whatever you can to make sure the customer/LSP is satisfied when he/she hangs up the phone.

Berlin

Responsible for ensuring the ground transportation service runs smoothly on a daily basis.Interacting mostly with partners/drivers, but also customers at times via phone and email, working to resolve queries in connection to live service that is provided in real time, while building relationships and gaining trust.Dispatching drivers onto open booking requests from customers.Proactively finding solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.)Maintaining and promoting a positive attitude while meeting productivity goals, aiming to leave customers and drivers with a smile.Following up on customer issues to the point of resolution, keeping customers updated as needed.Providing consistent feedback regarding customer and driver satisfaction as well as processes.Handling internal administrative tasks such as monitoring priority clients and documentation of individual queries.

Berlin Area, Germany

Interacting with customers and partners via phone, email and social media, working to resolve customer queries in real time, while building relationships and gaining trust.Proactively recommending features and benefits of Blacklane services to leisure and corporate customers, always advising of the most fitting solution.Maintainig and promoting a positive attitude while meeting productivity goals, aiming to leave customers with a smile. Following up on customer issues to the point of resolution, keeping customers updated as needed.Providing consistent feedback regarding customer satisfaction as well as processes.Handling internal administrative tasks such as bookings and documentation of individual queries

Palermo, Italia

▪ flight bookings▪ hotel bookings▪ car hires▪ meet & greet services▪ airport transfers and private charters▪ lifestyle services such as restaurant bookings, special events, chauffeur services, arts and entertainment tickets, flower deliveries.

Palermo, Italia

▪ airline tickets bookings▪ electronic tickets issuances ▪ changes to existing bookings▪ electronic tickets reissues▪ electronic tickets refunds▪ reprotections due to cancelled or rescheduled flights

Master’S Degree In Foreign Languages And Literatures (English And German), 110/110 With Honours

English Culture and Literature. English Grammar and Language. Italian Culture and Literature. Italian Grammar and Language. German Culture.

High School Diploma In Classic Grammar And Literature, Classic Grammar And Literature With Focus On History Of Art And English Grammar And Literature, 60/60

Classic Greek Grammar and Literature Classic Latin Grammar and Literature Science and Mathematics Philosophy Biology History of Art.