Acted as a liaison for the Chicagoland market between carriers and clients. Maintained expectations with carriers regarding pick-up and delivery requirements. Leveraged long-lasting relationships with carriers to keep costs low and carriers loyal. Prospected and developed new opportunities leveraging high call volume, lead generation, cold-calling, and referrals.

Orchestrated on-site events and logistics of travel to and from events. Planned large group travel to and from the airport (O’Hare). Welcomed and escorted high-profile clients to ensure needs were accommodated.

Coordinated rental invoices, accepted payments, and tracked logistics of rental items. Resolved customer issues to restore loyalty and maintain revenue. Processed returned items, including checking for damages and assessing fees.

Turned around the failing region and increased total sales focusing on customer service and product upselling. Developed excellent knowledge of the territory’s customers, applying networking skills and customer growth plans. Prospected new clients resulting in increase customer sales.