Pradeep Kumar V Email & Phone Number

Chennai, Tamil Nadu, India

Leadership & Team Management: Successfully Leading and mentoring a dynamic team of validation specialists, focusing on Certificates verification. Responsible for the professional development, training, and performance evaluation of team members to ensure the highest standards of service delivery. Implement best practices in department operations in close collaboration with security and compliance teams.Training: Collaboratively develop and refine training modules for the team and new hires, enhancing learning experiences and knowledge sharing. Strategic Process Optimization: In close partnership with Business Analyst, drive enhancements in Existing Tools, leveraging technical insights and operational expertise to significantly boost efficiency and customer satisfaction.Data Management & Reporting Innovation: Revolutionized data handling and reporting processes using Excel, transforming complex data into accessible, actionable insights. Significantly improved reporting efficiency and accuracy, making it easier for management to make informed decisions.Cross-Functional Collaboration: Act as the key liaison between different departments including Product Management, Sales Operations, Customer Service, and Technical Support for better customer experience. Product & Process Oversight: Oversee the validation process of multiple products, ensuring adherence to industry standards and regulations. Work across various time zones, effectively managing team operations and workflows.Regulatory Compliance & Quality Assurance: Lead the team in rigorous compliance with evolving industry regulations. Implement quality assurance measures and feedback mechanisms to maintain and enhance service standards.

India

Provided both Validation and technical support assistance to clients with SSL Certificates,Signing certificates, and email certificates.Developed strategic relationships and partnerships by actively listening to customers,creatively solving problems, and using tact and diplomacy to find common ground andachieve win-win outcomes.Collaborated with the team to handle customer queries, complaints, and provide support forinstalling and troubleshooting SSL Certificates.Managed a high-volume workload within a deadline-driven environment.Received appreciation from the Manager for innovative contributions, including creating HTML pages that streamlined template management and provided useful tools in one centralized location.During this period, I honed my problem-solving abilities, attention to detail, and customer service skills while delivering excellent technical support to customers worldwide.Took a 6-month break during the COVID-19 pandemic to restore and stabilize a family business that was facing challenges. Rejoined Sectigo as a Senior Validation Associate after successfully revitalizing the family business.Key Skills and Achievements:Consistently performed to set Benchmarks: Achieved and maintained performance benchmarks in all areas, including speed, customer satisfaction, and volume. Consistent in demonstrating efficiency and effectiveness in handling a high workload.Innovative Contribution: Received appreciation from the Manager for being innovative increating HTML pages that streamlined validation and technical support source management andprovided useful tools in a centralized location. This initiative improved efficiency within the team.

Chennai, Tamil Nadu, India

Established an e-commerce business through Amazon.in, Shopclues, and Flipkart platforms and physical a physical store.Successfully managed online sales and operations, including product sourcing, inventorymanagement, order processing, and customer service.Ensured timely product delivery and customer satisfaction through efficient logistics management.Simultaneously, took on individual electrical contracts in collaboration with my uncle as an electrical contractor.Specialized in assembling and wiring electrical control and relay systems, Capacitor Bank installations, PLC configurations, and modem setups.Ensured high-quality workmanship, adherence to safety regulations, and timely completion of projects. Presently business is being taken care by my spouse. During this entrepreneurial period, I demonstrated my ability to manage multiple business ventures and effectively handle both e-commerce operations and electrical contracting projects. This experience allowed me to develop skills in sales, marketing, logistics, project management, and technical expertise in electrical installations.

India

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes., COMODO Security solutions, Chennai To handle customer queries, complaints and providing support on installing and troubleshooting issues with SSL Certificates.

Chennai, Tamil Nadu, India

Supervised 4 teams, each consisting of 8 to 12 customer support representatives.Tracking the team members KRAs based on FCR, EDR, NPS, CPH and SLA to make sure to provide a better standards of customer support.Handled customer escalations, complaints, billing questions, and troubleshooting issues related to E-readers through email and chat support.Demonstrated an unwavering commitment to exceptional customer service, fostering productive relationships, resolving complex issues, and winning customer loyalty.Proven ability to effectively handle and calm angry customers, repair trust, and identify resources for problem resolution.Designed and implemented best-option solutions to enhance customer satisfaction and optimize operational efficiency.Key Skills and Achievements:Leadership: Successfully managed and supervised multiple teams, fostering a positive workenvironment, and motivating team members to achieve targets and deliver outstanding customer service.Relationship Building: Built and nurtured strong relationships with customers, ensuring their needs were met, concerns were addressed, and trust was established.Problem Solving: Resolved complex issues by analyzing situations, identifying root causes, andimplementing effective solutions, resulting in improved customer satisfaction and retention.Team Management: Led and coached teams to enhance their skills, productivity, and overall performance, resulting in increased efficiency and customer satisfaction ratings.Communication: Demonstrated excellent communication skills in providing clear instructions,conveying expectations, and effectively addressing customer inquiries and concerns.Operational Excellence: Streamlined processes, implemented quality control measures, andutilized resources efficiently to optimize team performance and meet organizational objectives.

M.Sc. Cyber Forensic & Information Security, Cyber/Computer Forensics And Counterterrorism

Bachelor Of Computer Applications

Diploma Of Education, Electrical, Electronics And Communications Engineering