Customer Success Specialist
Current
Apr 2024 - Present
AeroLeads people directory · profile
Valentina Pozo Correa Email & Phone Number
Customer Success & Communication Specialist
at
Shopery
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Success & Communication Specialist
Location
Barcelona, Catalonia, Spain
Company size
Who is Valentina Pozo Correa? Overview
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Quick answer
Valentina Pozo Correa is listed as Customer Success & Communication Specialist at Shopery, a with 18 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Valentina Pozo Correa.
Valentina Pozo Correa previously worked as Customer Success Specialist at Shopery and Workshops Facilitator at Coliseum. Valentina Pozo Correa holds Magíster Desarrollo Urbano, Instituto De Estudios Urbanos Y Territoriales from Pontificia Universidad Católica De Chile.
Company email context
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Shopery
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Profile bio
About Valentina Pozo Correa
✳️ I am interested in project management, customer success management, as well as written and verbal communication.✅ I currently work as a Customer Success Specialist at a SaaS company in the technology sector, performing various functions, such as customer management, lead management, and CRM strategy, writing platform use documentation, carrying out product demonstrations, platform dissemination and communication strategies, and onboarding processes.✅ I have worked as Project Manager in charge of the management, coordination, review and monitoring of various national and international research projects (market, academic, urban, environmental, social, organizational). I have experience managing clients and stakeholders, as well as internal teams.✅ From social research I have worked as a researcher in alliance with the Faculty of Administration and Economics of the Catholic University of Chile, conducting applied research for the study of labor practices in companies in Chile and in the company AES Gener as Program Director, in charge of the evaluation, management and implementation of social and educational programs as part of the Corporate Social Responsibility Policy.✳️ Regarding research methodologies:✅ I have conducted quantitative research: survey design, testing, application, systematization, results data analysis and evaluation. I have also coordinated fieldwork and management with surveyors. ✅ I have conducted qualitative research: design, application and systematization of focus groups, in-depth interviews, participant observation, ethnographic work, participatory mapping, ethnographic work. I have collaborated in the organization and implementation of workshops and participatory spaces.✅I have written reports of results, articles, book chapters, progress reports, bibliographic reviews, briefings, material for web pages. I have made presentations of main research results to clients and the general public.✳️ On the other hand, I am also interested in the development of organizational wellbeing, so I have been trained in coaching and mindfulness and I independently conduct mindfulness courses and workshops in organizations to improve the work climate and culture of organizations.
Listed skills include Microsoft Word, Liderazgo De Equipos, Spss, Spanish, and 5 others.
Current workplace
Valentina Pozo Correa's current company
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Shopery
8 roles
Valentina Pozo Correa work experience
A career timeline built from the work history available for this profile.
Workshops Facilitator
🟡Independently conducting workshops and training courses for mental health wellness in organizations: mindfulness and stress management. 🟡Creation of content, presentations, practices and group management.
Nov 2023 - May 2024
Project Manager Europe
🔵Management of various national and international research projects (market, e-commerce, financial, academic).🔵Design, review and sampling of quantitative research studies.🔵Management with clients in all phases of the project: from intake to delivery of results. Ongoing project follow-up and problem resolution. 🔵Internal management with the different teams (scripters, fieldworks, quality assurance, finance). 🔵Use of various software and digital platforms for project management (JIRA, PPI, ODDO).
May 2023 - Oct 2023
Research And Development Project Manager
🔴Management, design, programming, implementation and data analysis of quantitative methodologies (surveys) for the evaluation of labor practices in large, medium and small companies in Chile. 🔴Design and implementation of qualitative methodologies: interviews and focus groups. 🔴Conducting methodological workshops with clients. 🔴Writing reports of results for each company. Presentation of main results to clients.
May 2017 - Sep 2022
Program Manager
🟣Coordination, management and evaluation of various educational, social, sports and urban programs in several areas of Chile as part of the CSR policy of the company Aes Gener. 🟣Participation in workshops, dialogue tables between companies, public actors and community to undertake improvement plans in localities.🟣Development and evaluation of KPI's.
Feb 2016 - May 2017
Urban Planner Project Manager
Territorial Manager of Neighborhood Units 14 and 2. Department of Planning, SECPLA.⚪Coordination and management of urban intervention projects in the territory (transportation, mobility, green areas) and carry out citizen participation processes.⚪Internal management and coordination with the different departments of the Municipality to follow up the urban project, ⚪Constant communication with the community, conducting workshops and participatory methodologies. Preparation of minutes and reports.
Jul 2015 - Dec 2015
Social Researcher
🟢Design, management and coordination of studies on environment, city and citizen participation🟢Coordination and management of impact assessment in conjunction with JPAL. 🟢Development of participatory methodologies with the community. 🟢Coordination of dialogue tables and workshops on environmental issues with key stakeholders in the field.🟢Search and application for national and international research funds.
Apr 2012 - Jul 2015
Research Assistant
🟡"Santiago de Chile": Bibliographic research, compilation and analysis of secondary data on social, economic and spatial patterns of the Metropolitan Region and its evolution over time.🟡Participation in Asia Pacific Metropolitan Development Forum Congress in Shanghai, China, November 3th and 4th, 2008. Publication of book chapter, 🟡"Citizen organizations in Santiago and their effect on urban planning: structure, strategies and public policies". 🟡"Strategic Development Plan Valdivia": Design, implementation, analysis of secondary sources and qualitative interviews with relevant actors for the creation of the strategic plan. Drafting of strategic plan chapters. 🟡 "Strategic Plan for the District of San Miguel"; Design, implementation, analysis of secondary sources and qualitative interviews with relevant actors for the creation of the strategic plan. Writing of strategic plan chapters. 🟡"Inventory of Citizen Participation Methodologies for Urban Development": bibliographic research on cases of good practices of citizen participation in urban development, interviews with key actors and drafting of cases and methodologies for editing the manual. 🟡"Mapocho La Chimba Regeneration Plan": Coordination, implementation and systematization and analysis of participatory methodologies at each stage of the Plan, report writing. 🟡Design, management and coordination of methodologies in studies on environment, city and citizen participation (bicycle lanes, green areas, landscaping).
Jan 2008 - Feb 2012
Team & coworkers
Colleagues at Shopery
Other employees you can reach at shopery.com. View company contacts for 18 employees →
KK
Kristina Kristina
Colleague at ShoperyVilnius, Vilniaus, Lithuania
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FP
Fran Perez
Colleague at ShoperyBarcelona, Catalonia, Spain
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AS
Alejandro Silva Berbesi
Colleague at ShoperyColombia
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HF
Héctor Francisco González Feo
Colleague at ShoperyGreater Las Palmas Metropolitan Area, Spain
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MJ
Manel Josep Peirató Alamillo
Colleague at ShoperyL'Hospitalet De Llobregat, Catalonia, Spain
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Kristina Kristina
Colleague at ShoperyVilnius, Vilniaus, Lithuania
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FP
Fran Perez
Colleague at ShoperyBarcelona, Catalonia, Spain
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AS
Alejandro Silva Berbesi
Colleague at ShoperyColombia
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HF
Héctor Francisco González Feo
Colleague at ShoperyGreater Las Palmas Metropolitan Area, Spain
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MJ
Manel Josep Peirató Alamillo
Colleague at ShoperyL'Hospitalet De Llobregat, Catalonia, Spain
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4 education records
Valentina Pozo Correa education
Magíster Desarrollo Urbano, Instituto De Estudios Urbanos Y Territoriales
Socióloga, Ciencias Sociales
Diplomado De Coaching Integral Ici
Academia Inpact
Máster, Intervenciones Basadas En Mindfulness
FAQ
Frequently asked questions about Valentina Pozo Correa
Quick answers generated from the profile data available on this page.
What company does Valentina Pozo Correa work for?
Valentina Pozo Correa works for Shopery.
What is Valentina Pozo Correa's role at Shopery?
Valentina Pozo Correa is listed as Customer Success & Communication Specialist at Shopery.
Where is Valentina Pozo Correa based?
Valentina Pozo Correa is based in Barcelona, Catalonia, Spain while working with Shopery.
What companies has Valentina Pozo Correa worked for?
Valentina Pozo Correa has worked for Shopery, Coliseum, Netquest, Fundación Carlos Vial Espantoso, and Aes Gener S.A.
Who are Valentina Pozo Correa's colleagues at Shopery?
Valentina Pozo Correa's colleagues at Shopery include Kristina Kristina, Fran Perez, Alejandro Silva Berbesi, Héctor Francisco González Feo, and Manel Josep Peirató Alamillo.
How can I contact Valentina Pozo Correa?
You can use AeroLeads to view verified contact signals for Valentina Pozo Correa at Shopery, including work email, phone, and LinkedIn data when available.
What schools did Valentina Pozo Correa attend?
Valentina Pozo Correa holds Magíster Desarrollo Urbano, Instituto De Estudios Urbanos Y Territoriales from Pontificia Universidad Católica De Chile.
What skills is Valentina Pozo Correa known for?
Valentina Pozo Correa is listed with skills including Microsoft Word, Liderazgo De Equipos, Spss, Spanish, Microsoft Office, Strategic Planning, Microsoft Powerpoint, and Project Management.
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