Shamil Mohammed Email & Phone Number

Dubai, United Arab Emirates

Dubai Airports, Dubai.• Evaluated passenger information to explore issues, develop potential solutions and maintain high-quality service.• Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.• Achieved high satisfaction rating through proactive one-call resolutions of passenger issues.• Provided primary customer support to internal and external customers.• Resolved over passenger issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.• Holder of Terminal Driving Permit, also Driven Buggy inside the terminal for picking and dropping the passengers from point to point in the departure and arrival gates.

Doha, Qatar

Analyzed past sales data and team performance to develop realistic sales goals.• Held meetings with director to identify techniques to overcome sales obstacles.• Directed sales support staff in administrative tasks to help sales reps close deals.• Evaluated costs against expected market price points and set structures to achieve profit targets.• Developed and led sales training initiatives for employees and teams across organization.• Achieved sales goals and service targets by cultivating and securing new customer relationships.• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Kozhikode, Kerala, India

Alhind Tours And Travels, Calicut, Kerala• Worked closely with clients to understand unique needs and meet specific travel desires.• Collected, handled and documented payments for travel services and associated feels.• Informed clients of travel policies and utilized preferred vendors to maximize company profits• Organized trips for individual, family and business travelers.• Maintained and updated corporate traveler profiles with current information.• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.• Responded to clients' questions, issues and complaints and found appropriate solutions when needed.• Responded to clients' questions, issues and complaints and implemented appropriate solutions.• Helped senior managers make effective decisions based on current and accurate reporting.• Arranged travel accommodations for groups, couples, executives and special needs clients.• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.• Improved workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.• Capitalized on emerging industry and market trends to enhance business and customer relations strategies.

Kozhikode, Kerala, India

• Performed market research to cater sales promotion incentives and increase sales.• Maintained inventory by organizing and cleaning stockroom.• Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.• Created and perfected various pitch promotions to attract customers toward products.• Negotiated and adjusted POS merchandising investments to maintain profitability.• Identified product features to promote in ad campaign.• Recommended specific product options to meet customer needs.• Operated computer and used to handle customer payments and returns.• Requested contact information from potential customers to provide additional information.• Developed customer service by working closely with team for seamless customer experience across all channels.