• Collaborated with key stakeholders, supported the creation and maintenance of roadmaps and technology life cycle management artifacts in order to enable decision making for end of life technologies, security risk mitigation, level of investment and other IT roadmap considerations• Created and operationalized processes to address security audit findings to migrate risk and close gaps – resulted in security risks closure, improved organization security posture, PCI standards compliance • Defined and established processes to ensure that Knowledge management and enterprise architecture standards, guidelines and policies are followed by teams within Information Technology. Escalated where required to help ensure compliance and risk mitigation. Resulted in standardization and common nomenclature • Managed, mentored and coached a small team to deliver on Knowledge Management and Enterprise Architecture related deliverables • Designed, implemented and maintained a user-centric, self-service technology knowledge management repository enabling new and current employees to access common and job-specific documentation, training and other reference material in order to shorten onboarding time, improve communication between teams and support consistency of delivery and decision-making

• Contributed and maintained an opportunity funnel, focused primarily on reducing operating expenditures, increasing efficiency/quality and increasing day to day focus on core IT services (those services directly supporting revenue generation and creating market differentiation) – resulted in savings to meet fiscal plan• Assisted in developing and managing the governance practices for Vendor Management – IT contracts, sourcing, statement of work, KPIs/score cards, risk mitigation, regulatory requirements, RTO and RPO • Managed the relationship and governance of IT vendors; providing staff augmentation and managed services evolution, oversee escalations – facilitated issue resolution between sourcing partner and internal teams

• Provided support in the defining and development of key strategies and tactical plans for the growth initiative - undertook and lead strategic or tactical assignments• Facilitated business and technical feasibility analysis and recommendations, high level business solutions and architecture, business technology strategies and high-level implementation plans, ad hoc information gathering exercises across the organization• Conducted team meetings to communicate progress, status, issues, assignments and urgencies• Managed the work efforts and budgets for vendors and consultants

• Lead/participated in rollouts of major application environments at a national level• Provided accurate input during project planning stage, identify potential security & technology-related issues that may impact the project schedule. Proposed creative innovative solutions to overcome security gaps and unknown complications during project rollouts• Maintained, developed and deployed Application Virtualization (App-V) packages• Provided Tier 3 support to Technical Specialists from the desktop perspective encompassing both production and corporate environments (Application Virtualization and Citrix Support)Troubleshoot connectivity, OS and applications remotely using both standard tools (ping, trace route, netstat, netstat, net, perfmon, etc.) and enterprise systems management applications applicable to a given performance factor• Guided and mentored Local Site Administrators and departmental staff, provided 24/7 on-call support

• Project lead resource from the Desktop Support Team for multiple projects for multiple lines of business; meeting deliverables following the PMO mythology • Participate in status calls, conference calls, weekly meetings etc. to ensure project deliverables are in accordance to project schedule and outlining risks that could lead to deliverables being missed • Make certain work tasks are completed by the required date and maintain proper communication to ensure the PM, stakeholders and all resources are aware of the status, progress and challenges • Prepare technical and procedural documentation to ensure proper knowledge transfer from projects to day to day support staff at a national level via SharePoint, Network Shares conference calls etc.• Perform risk analysis to assist Site/Operations with making informed decisions• 2nd level trouble shooting of hardware equipment and some applications