As the General Manager at T&Q Facility Maintenance, I oversee all operational aspects of our comprehensive commercial and residential property services across Southeast Michigan. Key achievements include:• Developed new cleaning packages and pricing models, increasing average job profit margins by 20% through strategic analysis of service costs and market rates.• Manage relationships and gather feedback from client base of 50+ commercial properties in order to identify areas for continuous service improvements.• Created detailed project plans outlining budgets, equipment requirements, and staff allocation for customized cleaning initiatives based on client needs.• Translate cleaning specifications into Spanish to coordinate with predominantly Spanish-speaking field staff, ensuring clear communication.• Designed engaging marketing materials and contract options promoting new cleaning products to prospective clients, supporting growth initiatives.• Analyze financial statements and cleaning costs to guide competitive pricing strategies and develop profitable service offerings.• Standardized comprehensive onboarding and field training programs to promote consistent delivery of high-quality services across all crews.

Researched and compiled intelligence reports on competitor products to inform enhancement opportunitiesDeveloped proposed product roadmaps outlining feature releases over 3-5 years Built financial models and conducted cost-benefit analysis on new member reward programs Created presentations and proposals for product executives on new innovative plan offerings Innovated and collaborated with Ambetter members to gather feedback on desired plan incentives.

Online Client Support helps assist clients with enrolling into their account access, navigating through the online portal, and resolving minor technical issues.

Work in the Retirement Services Department in which, my role is to educate branch teams and help them create Business Retirement Plans to better assist clients.

Represent and promote Spectrums' services, used marketing strategies via social media to gain audience and promote awareness.