Veronica Raleigh, Csm Email & Phone Number

Purchase, NY, US

- Director of Product Management over Smart Data Portal; 6 full stack development teams with 5 product managers- Creates the product vision, strategy, and roadmap for the platform's portal; including authentication, localization, cobranding, onboarding, user management, and platform notifications- Utilizes feedback gathered through market and competitor.

Purchase, NY, US

- Drives the Expense Management Web Application Roadmap as acting Product Owner over 5 agile development teams, 4 concentrated on APIs/Services and 1 on UI- Collaborates with UX Designer on goals of customer experience for Expense Management Web Application - Leads customer migration and onboarding meetings with x-functional audience of sales, engineering.

Purchase, NY, US

- Worked with the API director and engineering team to continually define the external and internal API transformation strategy for Mastercard's global commercial card portal, Smart Data to improve stability of the product, increase efficiency, and improve customer experience- Lead the x-functional team workshops to evaluate ML/AI opportunities for the.

Mclean, Virginia, US

- Worked with Citi’s Commercial Card team to prepare their clients for a processor migration by upgrading all B2B files to be compatible with the new processor (TSYS TS2) - Managed team capacity and project via JIRA stories and ran sprint planning, retrospectives, and daily scrum meetings- Report and tracked statuses of client readiness for file migrations.

Mclean, Virginia, US

- Worked with Citi's Toronto-based Product Management team on Lockbox Cheque Processing Platform Upgrade- Initiated and managed client engagement strategy for 200+ clients required to upgrade to a new cheque processing platform- Broke down client engagement and migration plans into JIRA epics and stories and managed two Implementation Managers as they.

Chantilly, VA, US

- Met with Business users to analyze and document needs for in-house systems, developed business level requirements and use cases that could be specifically tested and translated into technical requirements- Created mock-ups and user experience documentation for presentation and approval of SMEs- Monitored upcoming IT proposal requests and ensure timely.

Chantilly, VA, US

- Troubleshot and resolved end user software and hardware issues for computers, laptops, and printing/scanning devices via telephone, email, and remote access support- Provided Level I support for Service Outages; following protocol to contact offices, Service Provider, or Operations Team accordingly to resolve connectivity issue- Provided Level I.

Reston, Virginia, US

- Part of a 7 person IT Help Desk team who supported 2200 users- Routinely exceeded call-handling goals, closing an average of 40 tickets daily - Trained 2 individuals on IT Support Team for Help Desk- Communicated with Onboarding and Security for assigning and deployment of IT equipment

Reston, Virginia, US

*Staffed as a contractor by KForce Inc.- Recognized as a leader for deployment of 1200 laptops, printers, and iPhones for mass hiring period - Conducted Asset Management of $3 million of IT Equipment - Worked in a team atmosphere for IT Help Desk and Tech support of 2200 users

Philadelphia, PA, US

- Organized key litigation and billing files, resulting in optimization of firm operations and 25% timesaving for support staff- Managed firm reception desk and switchboard, delivering an exceptional client service experience