Viktor Rangelov Email & Phone Number

Bulgaria

Sofia, Sofia City, Bulgaria

Maintained team KPIs to their target levels while:• Leading internal knowledge transfer processes• Re-establishing the Incident and Problem management process • Furthered automation efforts and reduction in manual toil• Planned and executed Tier 1 system expansion and security fortification• Mentored my team to further their career objectives• Me and my team were responsible for more than 2500 Changes with a success rate of >99%

Sofia, Sofia City, Bulgaria

• Joining the team, I was able to start delivering the expected output from a team member in 2 months.• Actively worked with team management to streamline processes and automate most mundane workflows, leading to a near 50% reduction of manual tasks in my first year.• Became an SME in several new technologies and toolkits within my first 6 months: Progress MoveIT Automation, Workato iPaaS among others.• Helped upskill and cross-skill other team members to achieve better redundancy and coverage.

Sofia, Sofia City, Bulgaria

• Conduct internal KPI reviews and performance suggestions for several engineering and support teams• Lead and execute ad-hoc operational and support-related projects• Mentor and coach team members from the support teams• Work with support managers to identify and implement operational improvements

Sofia, Sofia City, Bulgaria

* Cross-functional operations management of different teams, all responsible for deploying. maintaining and upgrading a Docker on Openshift on AWS product suite.* Coordinate via daily meetings* Handle escalations and critical issues as needed* SPoC for senior management on project health and current challenges

Sofia, Bulgaria

• Managing a team of highly experienced and qualified application support specialists• Engaged in CSI initiatives regarding application and product support• Responsible for driving forward process improvement on a global level• Managing regional and global stakeholder expectations• Build up the team strength and resiliency: Recruit, assess performance, coach and mentor teammembers as needed

Sofia, Bulgaria

● Motivate and inspire team members to achieve team goals.● Provide technical support for IBM Storwize and SVC products in terms of problem determination and resolution. ● Troubleshoot SAN environments related to said storage and other components of the SAN network. ● Provide assistance with questions regarding product documentation related to the supported products. ● Interpret online manuals regarding IBM code and application interfaces. ● Act as a role model, encourage mutual respect and commitment, create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.● Collaborate with other support centers and business units to provide seamless problem resolution.

Sofia, Bulgaria

● Provide technical support for IBM Storwize and SVC products in terms of problem determination and resolution. ● Troubleshoot SAN environments related to said storage and other components of the SAN network.

Sofia, Bulgaria

Organization and coordination of imported goods flow. Task prioritization and issue localization on a company-wide level. Part of the Executive board.

Bulgaria

High-quality customer care and support, dealing with internal and network-wide issues, related to the customer's connectivity.

Sofia, Bulgaria

Supporting a next-gen cloud service, monitoring computing hosts, SSD storage nodes and VM servers. Identifying and resolving issues within the cloud and networking architecture.

Sofia, Bulgaria

Providing coordination and technical expertise with database management, troubleshooting issues, not requiring system architect involvement.

Sofia, Bulgaria

Handling customer-end technical support for an ISP. Troubleshooting internal and network-wide issues, related to the customer's service.

Sofia, Bulgaria

General day-to-day technical support and administration of all office networking and software/hardware issues. Planning and implementing upgrades and optimizations to the workflow resources.

Master'S Degree, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General

High-School Diploma, Language Focus: English

Activities and Societies: Bulgarian history extra-curriculum activities