Manage a variety of key administrative functions, including human resources, accounting and office administration. Full accountability for expertly handling travel logistics, correspondence, preparation of minutes, and coordination of agenda. Create and implement internal office standard operating procedures, manuals and policies. Process payrolls on QuickBooks, Surepayroll, ADP systems and prepare, research and gather information for customer files. Complete quarterly and annual payroll tax reports, maintain customers business accounts in QuickBooks. and create customers accounting records.  Created and developed methods and forms to improve day to day office operations, including customer records, form development, filing system maintenance, and office procedures.  Boosted company income by increasing accounts from five to 40+. Provide customer assistance and advice in tax and business matters in both English and Spanish.

Held P&L accountability for daily performance metrics in every operational area. Analyzed sales and merchandise data and utilized results to establish strategic short and long-term operational and business development plans and budgets. Developed and implemented operational best practices, standards, and procedures, aimed at achieving cost-cutting and process improvement results. Prepared annual budgets, scheduled expenditures, analyzed variances, and initiated corrective actions. Trained, motivated and supervised team of 40-50 retail store associates. Empowered associates through team groups and improved communication. Slashed turnover rates and increased sales by 15-20% during tenure. Improved working methods in order to reduce time to 50%.

Established company from inception through profitable operations and managed all company functions on a daily basis, including client contact, project coordination, accounting, sales, and business administration. Researched, analyzed, designed, created and developed new manufacturing products through international markets. Managed inventory budget, purchases and store replenish. Supervised receiving, pricing and stock of merchandise and distribution. Optimized company process for purchasing, estimates, and general operations. Regularly interfaced with key decision-makers on all mission-critical and strategic priorities and ensured successful collaboration. Identified and delivered key metrics and made life cycle decisions. Increased net sales during first four years to $250K / year.  Successfully established business relationship with international suppliers located in Korea, China, India and other international markets. Helped develop micro-businesses in areas of arts and crafts in order to create new ways of employment.