Miladin Vrbaski Email & Phone Number

Toronto, ON, CA

Toronto, Canada Area

• Supported Lexus Parts & Service Field Staff and Lexus Parts & Service Manager and provided Monthly Parts & Service KPI reporting to Lexus Division and Lexus Dealers and using tools like Salesforce, Cognos, EasyMorph.
• Recreated National Parts and Service Indicator Report using Get and Transform tools in Excel 365
• Recreated Pursuit reports using Get and Transform tools in Excel 365 and using SAP BW data sources

Toronto, Ontario, Canada

• Responsible for designing and implementing programs that align with National objectives and strategies to improve parts sales and profitability, defining and developing requirements in support of department projects.
• Recreated Daily Parts Sales Report for executives
• Rebuilt a process of making part sales plans for dealers

Toronto, Canada Area

• Supported Zone Staff and all other internal departments with objectives. Coached, trained & presented to implement and maintain process standards. Designed, developed and produced industry-leading parts and service.
• Development of Service Hub pageview executive report
• Created a live department set of reports

Toronto, Canada Area

• Created, maintained and measured online sales processes. Launched a new BDC department in the dealership and established standardized industrial KPIs for weekly reporting. Launched the monthly online campaigns on the.
• Decreased Lead response time by 350% and increased customer appointment set by 27% vs the previous year.
• Increased appointment kept rate by 59% and Internet sales by 58%

Toronto, Canada Area

• Successfully developed and managed sales and service operations for the commercial program of Chrysler, Ram, Dodge and Ford brands, mainly covering small and medium business customers in the Toronto area. Built a new.
• Rolled out Google AdWords and Facebook campaigns, which resulted in an improved number of Internet Leads in showrooms and increased service customers by 15%.

Serbia

• Effectively managed a series of multi-million dollar accounts and served as a primary contributor to developing and expanding a more robust client base in the Serbian market. Directed a team of 8 to monitor and achieve.
• Successfully increased market share by 4% by offering strategic pricing for select products and negotiating with financial institutions to secure competitive financing rates for clients.

Serbia

• Promoted from National Sales and After Sales Manager to single-handedly manage the largest Toyota and Lexus dealership in Serbia: Toyota & Lexus Center Belgrade, under the corporate umbrella of Toyota Adria Group, and.
• Successfully captured from 33% to 45% of the total Toyota dealership network in the Serbian market during economic instability.
• Broke the company-wide record of selling more than double used cars by conceptualizing and executing the very first used-car showroom in Serbia to address consumer needs for used vehicles.
• Recipient of two times Ichiban Toyota’s Customer Satisfaction Award for 2014 and 2015, presented by the President of Toyota Motor Europe for exceptional contributions towards providing and maintaining excellent levels.

Serbia

• Tasked with the responsibility of managing the National Sales division and Logistics for Toyota and Lexus brands. Effectively handled cost negotiations with suppliers, creating pricing calculations and materials.
• Executed and oversaw a widely-successful product launch of the Yaris N1 commercial vehicle, responsible for coordinating the logistics and developing fleet centres to house the launch.
• Additionally, stabilized the market at 3.1% during an economic downturn in the automotive industry.

Serbia

• Brought on to manage a team of 3 and earned increased responsibilities over time to recruit, hire and train a National After Sales team while managing a National After Sales business and spare parts logistics at a.
• Achieved regional recognition as overseer of 5 Serbian dealerships that ranked top 5 in Toyota Adria Group through successfully implementing a new set of Toyota Service Management standards in the retailer network.
• Developed and implemented new pricing calculations and discount margins for the new product launch and sale of Toyota Genuine Motor Oil, covering 95% of Toyota's business network.

Belgrade, Serbia

Promoted to manage all national service-related issues for BMW and Mini brand models of BMW distributor as the Acting National Service Trainer, Dealer Network and Service Delegate and High-Security Vehicle Delegate. Obtained a BMW High-Security Car Service Expert Certificate from the BMW Group Service Training Center in Munich, Germany, authorizing the.

Serbia

Transitioned to directly support the Director as an Acting National Service Trainer and IT Manager, responsible for assisting with after-sales issues for BMW, Rover and the Land Rover brand. Facilitated a unique marketing strategy and launched promotional advertising to drive additional sales revenue. Developed and maintained a computer network and.

Serbia

Selected to support technicians in solving complicated issues with the BMW, Rover and Land Rover brands. Provided friendly and effective customer service to all clients seeking assistance on warranty issues as an Acting Warranty Advisor.

Master Of Engineering (M.Eng.), Mechanical Engineering

Automotive Engineering Technology

Computer Operator And Software Programmer, Computational Mathematics

Activities and Societies: Basketball team, Software making competition, Math competitionI was specialized for computer software and.