As a Senior Remedy Developer/Administrator at GEICO, I apply my extensive knowledge and expertise in BMC Helix Remedy, ITSM suite, SRM, CMDB, and other applications and workflows to provide effective solutions for the IT service management needs of the organization. I have over 15 years of experience in developing, testing, deploying, troubleshooting, and supporting Remedy platforms and systems across various industries and domains.I hold an MBA and a B.S. in Engineering, and I have strong skills in databases, software project management, and technology operations. I collaborate with the ITSM team and other stakeholders to deliver high-quality services and outcomes, and to ensure the smooth and efficient operation of the Remedy ITSM platform. I am passionate about leveraging Remedy to optimize IT processes, enhance customer satisfaction, and drive business value.