With extensive experience in Technical Support, and as a direct supervisor for subordinate technicians. I am adept in the maintenance, upgrade, and improvement of multiple systems. Moreover, while on the job experience has afforded me a well-rounded skill set, including first-rate organization, I excel at:• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Writing and updating technical documents for the team and other departments.• Identifying the causes of hardware problems, using diagnostic testing software and equipment.• Optimizing tools and procedures for managing the computing environments.• Consulting with customers to quickly determine problems as well as future computer needs.• Performing repairs quickly, correctly, and ethically.• Disassembling systems and rebuilding or building new ones.• Supervising, training, and mentoring my fellow technicians. I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end-users can readily grasp. In addition to my experience and personal qualities, I have a passion for supporting the War Fighter as well as my fellow technicians. I excel under pressure, am skilled at building rapport with both colleagues and customers, and proficiently handle complex technical issues.Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the tech field.