Vinicius Rigoni Hernandes Email & Phone Number

State Of São Paulo, Brazil

• SumUp is a global financial technology company headquartered in the UK, supporting more than 4 million merchants in over 30 markets worldwide. As a Senior Engineering Manager in SumUp Global Bank, I led other.
• Engineering Manager of two squads: Mobile and Cards. Led up to five other Engineer Managers and their squads (including Transfers / Pix).
• Launch of a new Global Cards Stack, adopted across markets. Successfully migrated to a new Debit and Credit Card in Brazil, using the new stack and integrating to a new Card processor.
• Adoption of Event Driven Architecture to increase scalability and resiliency. Enhancement of incident management procedures and alerting/observability, reducing unavailability of critical systems in more than 50%.

• Leading a cross-functional innovations team that builds cloud applications.
• Services deployed to AWS and GCP. Responsible for defining the cloud support process, and the creation of cloud references to be followed by the team.
• Definition of the CI/CD pipelines, with automated deploys and IaC scripts.
• Defined and onboarded a Cloud Operations team, responsible for platform stability and proactive monitoring.
• Launch of a video conferencing solution (browser based, using WebRTC). This solution was used during the COVID outbreak in India to provide remote consultations and won Frost & Sullivan’s Asia-Pacific 2021 Competitive.
• Launch of a cloud data store application to consolidate customer contacts trough different channels in a single view, providing contextual information to agents in the contact center. Solution running on AWS.

São Paulo Area, Brazil

• Responsible for delivering different types of solutions globally (most projects for US). Selected to participate in the Avaya Talent Exchange in 2019, when I lived and worked from United States for half a year.My main.
• People Management (1:1 meetings; address employee’s needs related to training, compensation, coaching; hiring of new team members; monitoring performance and giving feedback)
• Project Management and Oversight (resource planning and allocation; join project status meetings; escalation support; manage the relationship with customers)
• Pre-sales Support (join presales discussions; provide technical support; review proposed solutions and estimations; support creation of new offers; participate in internal deal reviews, engage with customers to discuss.
• Operations Support (review and approve time reporting and expenses; update project control with status; review process audits)
• Software Design and Architecture Support (review software architecture of projects; provide consultancy to other development groups)

São Paulo Area, Brazil

• Contributions in several software development projects. Web, reporting and back-end applications in most of the cases, using Java. The main responsibilities as a Software Architect included:
• Pre-sales (understanding customer needs to estimate effort and cost of projects; generating a ‘Software Solution Overview’ document, containing the scope considered, exclusions, assumptions, customer responsibilities.
• Software Requirements (discussing low level requirements with customers; generating a ‘Software Requirements Specification’ document containing functional and non-functional requirements)
• Software Design (defining the overall solution design, including components, layers, micro-services, etc.; generating a ‘Software Design Document’ containing the system specification, frameworks and technologies to be.
• Software Development and QA Oversight (support the software development and quality assurance team through the project, providing technical consultancy; communication with customers to interactively show what is being.
• Designed an integration between contact centers and Salesforce, enabling agents to use a single web interface, while also automating screen-pops, click-to-call, and providing unified reporting.

São Paulo Area, Brazil

• Contributions in several software development projects. Responsible for leading small software development teams, using Java and Avaya products and API’s. Web and back-end applications in most of the cases.
• Created an integration between MS Lync and Avaya`s call center product so that users could contact agents directly from Lync, based on the XMPP protocol.
• Designed and implemented JavaScript API interfaces (and the corresponding server side) to enable customers embed communication controls inside other systems, such as CRM`s.
• Added geo-redundancy support to an in-memory data store solution, built with GigaSpaces. Telemetry and status tools created for performance tests were added the final product to help administrators monitor the system.
• Created a tool to automatically parse logs and generate visual sequence diagrams and other metrics of a client-server application, with drastically reduced the time to analyze problems during a critical troubleshooting.

São Paulo Area, Brazil

Campinas Area, Brazil

• Contributions in several software development projects, mainly for Motorola Mobility, Inc. USA, with frequent interaction with teams based on USA, China and India. Development using JAVA for Desktop, Web technologies.
• MOTODEV Studio for Android – Technical Leader / Product OwnerTechnical Leader and later Product Owner of a team using SCRUM (16 people, approximately). Responsible for gathering the requirements from the end customer.
• MOTODEV Studio for Android / MOTODEV Studio for WebUI - DeveloperDevelopment of Eclipse-based tools for creating mobile web applications. Use of JAVA (J2SE) to create Eclipse Plug-ins. Involved in requirements, design.
• Motorola Web Widgets (WebUI)Development of sample mobile applications using a Motorola Web Platform based on JavaScript, HTML e CSS. Use of AJAX and Web Services. The applications developed were made available to.

Campinas Area, Brazil

Implemented different web sites for Johnson & Johnson USA, using JAVA Web (JSP, Struts) and Oracle Database (including data modeling and use of Hibernate). Created forms for customer sign-up and coupon generation. Developed a multi-threading system to run e-mail campaigns, which reduced the total time to process.

Campinas Area, Brazil

Work inside NIED (Nucleo de Informática Aplicada a Educação - Department of Informatics Applied to Education).Web development in an e-learning software project (TelEduc), which was used by many schools and universities in Brazil, including UNICAMP itself. Use of PHP and MySql database, working on the design and implementation of new features and modules.

Bachelor, Computer Science

Post-Graduation/Mba, Project Management For It