Vrinda Bhamgara Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

•Facilitated requirement gathering sessions and adeptly prioritized features, to align with project objectives.•Managed support activities for the various stakeholders and the entire end user community.•Championed business process automation initiatives, driving optimization of workflow efficiency across applications.•Documented user stories in JIRA/Confluence for ERP, Ed Platform and CRM/Salesforce solutions.•Collaborated closely with UX designers to enhance product usability.•Meticulously managed the Product Backlog, and orchestrated Daily Scrum calls to ensure streamlined progress and alignment within the team.•Led comprehensive end-user testing and validation processes to ensure system effectiveness.•Engaged with IT and Business stakeholders, to align business requirements with software solutions.

Dubai, United Arab Emirates

• Recognized for the transformation of Etihad internet booking engine from Sabre primitive system onto digital platform.• Generated functional and non-functional requirement documents, through elicitation, impact assessment, process modelling and prototyping, using MS suite of products. • Guided training, post implementation activities and carried out system/ user support activities.• Initiated product redesign in collaboration with architects, solution designers, developers to achieve customer centric solutions, ensuring customer satisfaction.• Contributed to testing, by designing test scenarios, evaluating results and closing defects.• Managed stakeholders through constant communication, business and operation reviews to improve product / team efficiency.

Dubai, United Arab Emirates

• Elicited, analyzed and documented requirements.• Conducted market research for product enhancements and improve Business processes.• Collaborated with internal and external Stakeholders.

Dubai, United Arab Emirates

• Steered OTA website implementation, by coordinating with senior executives and multiple external entities.• Assisted in meeting customer requirements and reduce revenue expenditure through accurate vendor selection for shopping, payment, ancillary and customer notification systems. • Established website screen layout and UX scenarios. • Controlled iteration planning, through backlog management and issue log tracking.• Liaised with Industry partners, such as Amadeus, Payfort, Expedia, and TBO, for online system integration.• Succeeded in closing project within timelines and received excellent feedback.

Dubai

• Identified resource requirements and hired Business Support Group Officers/ Junior Business Analysts for adequate business need staffing.• Profiled, mentored newly on-boarded staff to support customer airlines. Monitored them for optimum utilization of their skillsets, accordingly outlined their career paths.• Recognized and implemented Business processes resolved escalations and identified resource/training requirements. • Analyzed and planned future strategies with airline business and IT stakeholders.• Led development and deployment of enhancements for suite of products, involving CRM, Revenue Integrity, Passenger Notification, Database, GUI and Cost Reduction initiatives, transitioning them to a successful closure.. • Excelled as a Single Point of contact, Subject Matter Expert (SME) for PSS systems and application support.• Worked with senior leadership to evaluate and conclude two major IT transitions.

Dubai

• Instrumental in analysis, testing and documentation of functional specifications.• Established Help desk Support for resolution of user complaints.• Launched training on best practices and effective system utilization.• Generated sales, through presentations and system demos

Mumbai Area, India

• Responsible for several large enterprise-level initiatives, managed a team of 5 Team Leads and 25 team members. Implemented Total Quality Control (TQM) capabilities, in coordination with other managers.• Successfully accomplished Codeshare / partnership Implementations. • Instrumental in migration of European airlines (Swissair, Sabena Airways, Austrian Airlines, Lauda Air, Tyrolean Airways) onto PSS - PARS, in Switzerland. • Recommended improvements in database, robotic modules and interactive functions, which resulted in enhanced system performance and reduction of manual effort by 20%.• Maintained Staff Roster in TOMAS, for optimal use of Staff Resources.

Bachelor Of Science - B.Sc, Chemistry

Ibm Pc/Xt Installation