Veronica Hiller Email & Phone Number

Cambridge, Massachusetts, United States

Greater Boston Area

• Primarily focused on initiatives for HFHS, Bayhealth, Baystate Health, Everest RE, UCI Health (revenue ranging $250k - $1.5M)
• Manage three associate-level consultants, inclusive of career counseling, project staffing, and yearly performance reviews
• Lead 4-8 comprehensive projects that involve design, content, strategy, technology, and digital marketing components
• Create and maintain project plans, budgets, forecasts, and resource plans to ensure profitability and prevent revenue loss
• Credibly deliver both positive and challenging messages to stakeholders to identify and resolve project risk and issues
• Receive consistently strong performance ratings and excellent feedback from clients, peers, and supervisors

Southfield, Michigan

• (1 year working remotely in Boston, MA) Primarily focused on Loyalty Initiatives for Johnson & Johnson Consumer Inc. (Rogaine, ACUVUE, and NeoStrata)
• Responsible for scoping improvements and solutions for loyalty programs to increase brand awareness and engagement
• Established critical paths, milestones, delivery dates, and reviewed client deliverables to meet client acceptance criteria
• Promoted loyalty best practices, and translated knowledge to internal and offshore teams throughout the program lifecycle
• Collaborated with integration partners and key stakeholders on program plans to meet deliverables and accomplish goals
• Led development of ongoing program activities and escalated technical issues to ensure uninterrupted program operation

Southfield, Michigan

• Supported several large-scale loyalty programs (revenue ranging $200-600k)
• Supported project workstreams and owned the development of project deliverables
• Maintained regular client communication and satisfaction, ensuring opportunities, challenges, and risks were addressed
• Demonstrated an understanding of all technical processes and integration points specific to assigned loyalty programs
• Managed loyalty program maintenance, and assisted in the implementation of new program features and content updates
• Executed process improvements with key stakeholders to maintain effective working relationships and communication

Greater Detroit Area

• Responsible for growing relationships with the global team, General Motors clients, partners and markets
• Led the workflow of social and digital concepts, tactics, and projects to ensure high-quality creative deliverables
• Supported global content creation for vehicle safety features, product benefits, and technology to build brand opinion
• Partnered with external producers to ensure schedule adherence and integrated digital content development success
• Managed communications and integration with CW GRC team for global asset sharing and content distribution
• Tracked and communicated project status to key stakeholders, including documentation, project decisions, and dependencies

Southfield, Michigan

• Primarily focused on Loyalty Initiatives for the Michigan Lottery
• Acted as the primary liaison for daily and scheduled maintenance updates to the Michigan Lottery loyalty program
• Managed development of Michigan Lottery’s websites (mobile and desktop), and iOS/Android mobile apps
• Demonstrated the ability to actively synthesize client information and communicate key points and insights
• Provided guidance and leadership to cross-functional production teams by representing the client’s needs
• Operated as an internal quality control check for all programs to ensure they met client and technical requirements

Pleasant Ridge, MI

• Supported several programs across various brands (P&G, Microsoft, Tommy Bahama, Williams-Sonoma, Nike...+)
• Communicated client needs appropriately to internal team members to guarantee strong client services and satisfaction
• Organized information to complete projects on schedule and budget while ensuring desired program quality and results
• Used knowledge of products and best practices to successfully lead team meetings and manage 6-8 programs concurrently
• Identified risks during program development and recommended reliable solutions to improve organizational effectiveness
• Exercised good judgment and problem-solving techniques when assessing and responding to both team and client concerns

Pleasant Ridge, MI

• Successfully collaborated with internal teams to communicate daily expectations, client objectives, and best practices
• Proactively assisted with ongoing activities in support of the production team to ensure optimal solutions for clients
• Acted as an internal quality control check for programs at different stages of the project lifecycle to help detect issues
• Effectively identified solutions and improved internal processes to enhance overall project management
• Managed various assignments while actively prioritizing project tasks and deliverables throughout development and launch

Kalamazoo, Michigan Area

• Coordinated, promoted and managed Chamber events while meeting budget expectations
• Assisted with the organizing, executing, and fulfillment of sponsorships for monthly and annual Chamber events
• Demonstrated proficient utilization of Accrisoft, Constant Contact, WebLink, and SBA Membership Partners
• Maintained communication with members to relay information regarding membership and scheduled events
• Supervised the Kalamazoo Area Young Professionals, a networking and talent development program

Downtown Kalamazoo Area

• Assisted the Events and Programs team with the development of written materials for annual events
• Demonstrated proficient utilization of Accrisoft, Constant Contact, and SBA Membership Partners
• Maintained communication with members to relay information regarding membership and scheduled events
• Actively participated in set up, registration, and clean up of events
• Strengthened professional work ethic that efficiently drove individual and department objectives

• Effectively used social media to encourage consumers to visit clients’ websites
• Coordinated a team of interns and served as gateway contact person for the firm
• Collaborated on marketing strategies and set goals and deadlines for projects and tasks
• Motivated team members to strive for success, which resulted in top ten placement in case competitions
• Monitored and tracked interns’ progress using social media websites to determine success and goal requirements