Victoria Rollins Email & Phone Number

Philadelphia, Pa, Us

New York, New York, United States

- Develop and execute programs that provide relevant product and implementation process knowledge to employees across the organization including roles in Sales, Professional Services and Customer Solutions and Success. - Responsible for ensuring appropriate information is provided to the organization to improve employee productivity and ensure cross-functional teams are in sync. - Lead cross functional teams in the development and execution of department specific frameworks for internal enablement and education- Accountable for the creation and delivery of a series for department-specific employee enablement programs that ensure each understands the concept purpose, value, target persona, competitive differentiators, implementation/configuration strategies and definitions- Work with optimization leads i.e. Platform Implementation, Process Design and Communication Specialists to ensure robust, effective end to end process clarity and communications- Collaborate cross-functionally to support the end to end sales and services enablement functions with targeted product knowledge and information - Partner with the external education leadership team to establish and maintain optimized, integrated alignment of core strategy, learning personas, learning paths, curricula, education content development, governance, operational workflows, and content sharing- Oversee creation and delivery of internal education content through various channels leveraging best in class learning concepts and modalities.- Lead a team of internal education content and delivery specialists to ensure ontime, effective and innovative output

Remote

- Created and executed transition plan to modernize technology for 1000+ pieces of content, including vendor selection, budgeting and oversight, process design and execution, communications, and escalations management- Led globally-distributed team of analysts, administrators, and content developers, balancing resource availability across regional needs, languages, and timezones- Revitalized stagnant certification program, introducing high-stakes assessment and validation guidelines, program administration process and documentation, and development of 2-year roadmap, while increasing rate of track release- Led change management planning, development, and delivery on department specific and enterprise-wide projects. Oversaw the development and roll-out of knowledge transfer and train-the-trainer programs for product and industry-related courses- Increased profile and integration of Certification program, expanding representation of workstreams with Certifications and inclusion in partner-level agreements

Remote

Greater Philadelphia Area

- Work with the Professional Services organization (including executives) to identify education and - enablement needs, make solution recommendations, and oversee solution execution. - Provide Subject Matter Expertise in the Clinical Industry and represent the needs and interests of the PS organization in the Academy Design and oversee delivery of learning solutions including, but not limited: Medidata solution/product certifications New PS colleague on-boarding Audience specific learning tracks Implementation methods & tools Skills and competencies matrix- Flexibility to simultaneously create and implement all aspects of the PS training process in a fast-paced, growing environment, and support internal training company wide - Partner with Medidata Academy as well as other learning and enablement teams to create instructor-led courses, eLearning courses and other training programs/materials independently and/or utilizing Subject Matter Experts.- Lead change management plans, development and delivery on department specific and enterprise wide projects. - Assist with: Needs-analysis Timeline/resource estimations Course design, production, quality control and implementation Deliver training sessions on clinical industry topics (via virtual and/or live classroom) Ensure deliverables are completed on time with high quality and adhere to company standards. Represent Medidata Academy on assigned development projects. Assist with the development and roll-out of knowledge transfer and train-the-trainer programs to Medidata Academy team members for product and industry related courses. Respond to inquiries using good judgment, tact and courtesy, sometimes in stressful situations.

Greater Philadelphia Area

- Diversified training methods to strengthen learning opportunities and enhance program success- Reviewed and edited all training materials for accuracy and company policy compliance- Oversaw project management for team efforts, enforcing timelines, reporting, and resource allocation- Designed and implemented operational processes for department to provide consistency and quality- Managed operations for internal clinical trial initiatives including study design, recruitment, and data management- Mentored new trainers in product knowledge, course delivery, and project management

Greater New York City Area

Greater New York City Area

Develop, maintain, and deliver specialized four-week training program to launch off-site company call centers, including extensive cultural, industrial, and customer service training.Facilitate new hire trainings both domestically and internationally, on-boarding average of 100 new employees per year. Monitor domestic and international employee and team performance utilizing call observation, 360 analysis, interviews, and gap analyses.Design, update, customize, and deliver proprietary software, industry, role-based, and best practices trainingSupervise group of 20 trainers company-wide, providing advice, guidance, leadership, and support.Author and maintain Standardized Operation Procedures and Business Rules to accommodate changes in procedure, updates in compliance regulations, and new company initiatives and service offerings.

Greater New York City Area

Managed logistics for pharmaceutical meetings nationwide, averaging 250 programs monthly.Ensured that clients remained within federal, state, local, and industry compliance restrictions.Coordinated and oversaw special tasks concerning project management, productivity, new initiative launches, and training.

Greater New York City Area

Prepared episode testing and research materials suitable for school-age children, ranging from storybooks to video. Conducted focus groups to evaluate viewer interest in show and knowledge gained through an episode.Analyzed results, generated reports, and developed recommendations for improvements to episode to increase attention and knowledge gain.

Research assistant in a laboratory studying children's understanding of time.

Master Of Education - Med, Adult And Continuing Education And Teaching

Master's Thesis: Research and Best Practices in Corporate Certification

B.A., Psychology

Bachelor Of Arts - Ba, Psychology