Véronique Rosseels Email & Phone Number

• Sponsor of major transformational projects within the organization• SPOC for handling complex client files or delicate discussions between different departments within the organization• Start-up and development of a new risk & control department since 2020• Control execution, control oversight, process management, incident management and contribute to regulatory projectsJANUARY 2024 — PRESENT Additional mission in Client Center• optimize the team and organization• define strategy for mass affluent clients• Develop and implement digital tools, work on robotization and automation.

Brussels, Brussels Capital Region, Belgium

• Start-up of new department ‘First Line Controls’ to respond to new regulatory requirements in close collaboration with COO office and Sales organization (Know Your Customer, AML, CRS, FATCA, USQI and MiFID)• Lead a team in charge of Business Process Management, data management and Control execution• Contribute to group wide discussions regarding Risk and control topics, challenge and facilitate implementation of new regulation and guidelines• Automation and enhancement of regulatory processes, set up management reporting, training

Ghent, Flemish Region, Belgium

Start-up of new Contact and training Center to support commercial sales force. Manage a team of 20 people responsible for answering customer's questions related to daily banking, investments and equity

Leadership Academy

Advisor Of Personal Financial Planning, Distinction

Master, Accounting And Finance