Victoria Rivera Email & Phone Number

I am a licensed FL Realtor with eXp Realty. With close to 20 years of business and administrative experience, it seemed only natural to change gears and pursue real estate. I am passionate about helping others and doing everything with excellence. My keen attention to detail and negotiating skills will translate into making your dream of home ownership a.

• Successfully implemented a new ERP system on time and under budget as part of a team.
• Spearheaded launch of new company Mission, Vision and Values statement working with multiple departments to achieve the goal.
• Plan, budget, coordinate and oversee all aspects of specific projects, ensuring completion within budget and deadline including seven 50th anniversary celebrations across the country and anniversary marketing campaign.
• Manage and coordinate complex travel arrangements and calendaring for the President/CEO and others on the executive team.
• Led the initiative on switching property and casualty insurance broker which saved more than $100k over prior year.
• Point of contact for all insurance property claims.

• Implemented a company-wide wellness program with an initial employee participation of over 15% in the first 6 months.
• Handled complex property insurance claim that dealt with various greenhouses out of state and garnered an extra $40k for the settlement offer.
• Manage CEO’s complex calendar and travel.
• Manage day-to-day administrative affairs of the President's office.
• Process improvement projects that result in gained efficiencies and company-wide standardization (i.e. SOP project).
• Conflict resolution, training and executive resource for 8 facilities across the US.

Lithia, FL

• Organized church calendar and communicated with key staff and church leaders.
• Processed all facility requests in a timely manner including office and kitchen supplies and placed orders as needed.
• Administered all in-coming and out-going mail.
• Published weekly e-newsletter and developed weekly church bulletin and informational handouts.
• Recorded and analyzed weekly attendance, managing follow up mailings with first- and second-time guests.
• Maintained and updated church website and database.

• Managed all calendars and travel arrangements for four staff executives.
• Anticipated the needs of directors, managing through a proactive approach.
• Coordinated department meetings and events.
• Maintained accurate membership list for committees.
• Performed light bookkeeping and prepared expense reports for all staff executives.
• Coordinated Excel reports for Annual Conference Workbook and Journal.

Kept records of customer interactions, details of complaints, comments, and inquiries into the database Contacted customers to respond to inquiries or to notify them of claim investigation results Referred unresolved customer grievances to designated departments for further investigationGuided customers through detailed product assembly Handled adverse.

Prepared and maintained various types of financial reports in excel Filed and retrieved corporate documents, records, and reports. Coordinated pick-up and returns of lease owned equipment Entered all equipment into Astea database through various procedures Prepared invoices for leasing companies Prepared all lease documents to be sent for funding Reported.

Liberal Arts Associates, Liberal Arts And Sciences/Liberal Studies

Education record