Victoria Rivera Email & Phone Number

I am a licensed FL Realtor with eXp Realty. With close to 20 years of business and administrative experience, it seemed only natural to change gears and pursue real estate. I am passionate about helping others and doing everything with excellence. My keen attention to detail and negotiating skills will translate into making your dream of home ownership a reality.

• Successfully implemented a new ERP system on time and under budget as part of a team.• Spearheaded launch of new company Mission, Vision and Values statement working with multiple departments to achieve the goal.• Plan, budget, coordinate and oversee all aspects of specific projects, ensuring completion within budget and deadline including seven 50th anniversary celebrations across the country and anniversary marketing campaign all which came under budget. • Manage and coordinate complex travel arrangements and calendaring for the President/CEO and others on the executive team.• Led the initiative on switching property and casualty insurance broker which saved more than $100k over prior year.• Point of contact for all insurance property claims.• Work closely with upper management and other departments to ensure that scope and direction of each project is on schedule.• Establish project work plan and calendar, monitor and evaluate progress.• Supervise other project staff, assign tasks and set priorities.• Strategic HR advisor responsible for enforcing company culture and values by careful screening of candidates to improve business performance. • Provide employee relations and conflict resolution support to HR to Spanish speaking workers.• Involved in selecting new benefits broker to take our offerings to the next level.• Integral part of the Executive Management team, providing strategic and tactical solutions to successfully achieve business goals.

• Implemented a company-wide wellness program with an initial employee participation of over 15% in the first 6 months.• Handled complex property insurance claim that dealt with various greenhouses out of state and garnered an extra $40k for the settlement offer.• Manage CEO’s complex calendar and travel.• Manage day-to-day administrative affairs of the President's office.• Process improvement projects that result in gained efficiencies and company-wide standardization (i.e. SOP project).• Conflict resolution, training and executive resource for 8 facilities across the US.• Proficient in anticipating needs and solving problems before they reach the President.• Streamlined new hire on boarding process by revamping existing protocol.• Orchestrate an efficient flow of information between all levels of the President's internal and external contacts on a wide spectrum of the organization's plans and priorities.• Review, proofread, and format all correspondence prepared for the President's signature to ensure accuracy and completeness, etc. as well as consistency with organizational policy. Follow up with staff to ensure deadlines are met.• Arrange and review all travel arrangements for the President and others as requested; prepare the itinerary, confirm lodging and transportation, and process travel reconciliation while garnering maximum cost savings for the company.• Prepare and distribute relevant materials to Executive Board members in advance of the Executive Management meetings. Take minutes at meetings and provide support to Executive Management committees as needed.• Work closely with HR to prepare and distribute yearly KPIs and Performance Appraisals.

Lithia, Fl

• Organized church calendar and communicated with key staff and church leaders.• Processed all facility requests in a timely manner including office and kitchen supplies and placed orders as needed.• Administered all in-coming and out-going mail.• Published weekly e-newsletter and developed weekly church bulletin and informational handouts.• Recorded and analyzed weekly attendance, managing follow up mailings with first- and second-time guests.• Maintained and updated church website and database.• Answered telephone calls, retrieved and relayed messages.• Responsible for maintaining accurate church membership records including baptisms, marriages, and deaths.• Prepared yearly reports for district office which included: finance, statistics, and Charge Conference reports.

• Managed all calendars and travel arrangements for four staff executives.• Anticipated the needs of directors, managing through a proactive approach.• Coordinated department meetings and events.• Maintained accurate membership list for committees.• Performed light bookkeeping and prepared expense reports for all staff executives.• Coordinated Excel reports for Annual Conference Workbook and Journal.• Created and forecasted initial department budgets.• Recorded minutes for all committee meetings.• Edited and managed the department website using Adobe Contribute.• Kept office running smoothly by ordering materials and office supplies in a timely manner.

Kept records of customer interactions, details of complaints, comments, and inquiries into the database Contacted customers to respond to inquiries or to notify them of claim investigation results Referred unresolved customer grievances to designated departments for further investigationGuided customers through detailed product assembly Handled adverse event calls and followed procedures for proper documentation Processed requests for product information and literature from consumers

Prepared and maintained various types of financial reports in excel Filed and retrieved corporate documents, records, and reports. Coordinated pick-up and returns of lease owned equipment Entered all equipment into Astea database through various procedures Prepared invoices for leasing companies Prepared all lease documents to be sent for funding Reported daily funding amounts to the CFO and helped with special projects Followed up with leasing companies on funding and updated funding reports Assisted the VP with coordination of warehouse and deliveries

Liberal Arts Associates, Liberal Arts And Sciences/Liberal Studies

Education record