• Collaborated with the product development team to provide feedback on common customer issues.• Assisted staff with technical issues, software installations.• Representing the company by providing excellent customer service.• Promptly engaged with customers in a courteous, helpful and respectful manner.• Used every opportunity to enthusiastically share the value of programs, policies and promotions.• Successfully provided great customer experience as well as shared with the team.• Resolve customer complaints, guide them and provide relevant information.

• Supported customers remotely to resolve their issues on computers.• Take care of customer concerns and resolve them in an effective and timely manner.• Upgrading, repairing and maintaining computer hardware and applications.• Installing and troubleshooting windows 7, 10 as well as Mac OS.• Upgrading and troubleshooting POS (Point of Sales), Printers and connecting with the network.• Raised complex issues to the tier II team for further examination.• Diagnosed browser, hardware and networking issues and resolved it.• Ensured 24x7 on-call availability for incident resolution of critical and high-priority incidents outside normal business hours

• Planned, developed, and used an effective Computer Laboratory.• Maintained high standards of disciplines and teaching methodologies through professional development activities.• Provided tier-I support and resolved tickets regarding server, desktop, printer, phone and office equipment issues for 700+ onsite and remote end users.• Worked as core committee member in finalizing the admission process by developing IT tools.