BYTEDANCE.INC (Tiktok,Tiktok Shop, Tiktok Music, Lemon8, Capcut,LARK)FACILITY WORKPLACE COORDINATOR - [APRIL 2022 - Present][Operating and managing a full spectrum of office service and daily operations for the offices in Southeast Asia Administration Lead on workplace management, team members management and budget management.[Managing and lead operation staffs, including operation officers and outsourcing, Mailroom Staff and Cleaning Service (CareFast vendors), Receptionist, Administration and Facility Management vendors (Jones Lang Lasalle JLL) to ensure everything meets standards[Manage operations on procurement, inventory management of office supplies, pantry/food, facility equipment, gifts goods, mail and post operation and expense tracking and service vendor management (Food and Beverages Vendor, Plant and Landscaping, Office Supplies, Washroom amenities, EO/Agency).[Able to managing and operating warehouse management including 10 Bytedance warehouse department in SHIPPER warehouse[Able to manage employee on-boarding (Day-1 Orientation and office tour, asset handover such as IT asset Laptop, access card, welcome kits)[Collaborate with Real Estate for future expansion, arrange utilities area such as admin counter, mailroom, mother's room, prayer room, employee lounge room[Providing event support and collaborate in global event and local events with other departments, and stakeholders globally (catering ,decorating, venue and speaker reservation schedule) choose the best combination of quality and cost. Conducting Company Event (Townhall, Company Anniversary), Internal Culture Event (Year end, Christmas, Eid & Ramadhan, Independence day, Chinese new year), Team Building, Gift distribution, Workshop Event and evaluating the event for service improvement in the future[Being involved in setting-up global admin signage in office areas, and also communicating with internal communication teams to request customization signage for several office areas.

As a Operation Manager* Responsible for the smooth running of my Regus Center Facilities working properly such as coworking area , Internet connection, HVAC, food and beverages in the kitchen and also setting up apartment unit* Ensure tenant check-in and check-out process including resident registration, manage and resolve tenant issue* Monitoring expense and usage for office and kitchen supplies* Improving SOP related to procurement process* Build sustainable relationship and dealing with Vendor Management and Apartment Buiding Management * Receiving complaint from tenant, taking ownership of problems and finding ways to solve them* Responsible to draft forecast annual budgeting * Motivating my team to create great working environment to ensure customer satisfaction and retention.

As a Facility Manager* Responsible for the smooth running of my Regus Center Facilities working properly such as coworking area , Internet connection, HVAC, food and beverages in the kitchen and business lounge area, meeting rooms facility and also setting up the private office layout* Monitoring expense and usage for office and kitchen supplies* Improving SOP related to procurement process* Build sustainable relationship and dealing with Vendor Management and Buiding Management * Receiving complaint from members, taking ownership of problems and finding ways to solve them* Handling financial things such as invoicing, collect and allocate the payment* Motivating my team to create great working environment to ensure customer satisfaction and retention.

As a Chief Tenant Relation, Responsible* Ensure all complaints from tenant can be resolved -received and adjust minor complaints of tenants -investigating and conducting all complaint to get information how to resolve properly* Review eligibility of tenants for occupancy* Coordinates tenants recreational and social or celebration activities* Conducting accasional field visit apartment facilities to determine condition* Maintain relationship with tenant, vendor and also local government* Provide information to tenant about building facilites, house of rules, events, announcement etc

As a Community Manager* Responsible for the smooth running of my Regus Center Facilities working properly such as coworking area , Internet connection, HVAC, food and beverages in the kitchen and business lounge area, meeting rooms facility and also setting up the private office layout* Monitoring expense and usage for office and kitchen supplies* Improving SOP related to procurement process* Build sustainable relationship and dealing with Vendor Management and Buiding Management * Receiving complaint from members, taking ownership of problems and finding ways to solve them* Handling financial things such as invoicing, collect and allocate the payment* Motivating my team to create great working environment to ensure customer satisfaction and retention.

- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, selling cashier's checks, traveler's checks, and series e bonds, answering questions in person or on telephone, referring to other bank services.- Records transactions by logging cashier's checks, traveler's checks, and other special services, preparing currency transaction reports.- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, directing customers to a branch representative.- Completing safe-deposit box procedures.- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to head teller, maintaining supply of cash and currency.- Contributes to team effort by accomplishing related results as needed