Vruttik Bhatt Email & Phone Number

Calgary, Alberta, Canada

• Collaborated with Product, BI and Strategy teams to create an innovative scheduling system that increased productivity by 25%.
• Spearheaded and carried out focused efficiency efforts which increased 30% team productivity resulting in improved courier satisfaction metrics like retention and activation.
• Utilised knowledge of Agile approaches to simplify and improve project management procedures, which led to a surprising 19 % increase in stakeholder satisfaction levels.
• Showed expertise in regularly producing and sharing thorough performance reports, which contributed to a significant 23% enhancement in all business KPIs.
• Successfully managed peak season demands by devising flexible scheduling strategies, achieving a 25%reduction in missed deliveries, and enhancing customer satisfaction.
• Conducted regular training sessions for the scheduling team to enhance their proficiency in handlingcomplex scheduling scenarios, resulting in a 15% decrease in response time to urgent scheduling requests.

Winnipeg, Manitoba, Canada

• Developed & executed an optimized pricing strategy and effective delivery operations using CPMtechniques resulting in a 20% improvement in courier retention in just one quarter.
• Efficiently worked with the higher Stakeholders/Directors to implement a closeout courier supply and pay optimization strategy using ERP systems, resulting in a 10% courier pool retention.
• Achieved a 20% reduction in delivery time by implementing successful logistics strategies across globalgeographies, strategically improved across 3+ countries viz, North America, Australia, and New Zealand.
• Implemented Go-to marketing strategy to successfully launch and expand new business verticals, including grocery, cloud kitchen, and an innovative employee model, resulting in an exceptional 25% increase in market.
• Utilized BigQuery to conduct in-depth data analysis, identifying trends and opportunities for continuousimprovement in delivery planning and logistics, resulting in a 20% reduction in delivery time.
• Applied Salesforce CRM's capabilities to improve client satisfaction and retention by fortifying existing relationships with customers by up to 15%.

Winnipeg, Manitoba, Canada

• Analyzed historical scheduling data and trends using BI to identify patterns and optimize resourceallocation, resulting in a 15% increase in workforce efficiency.
• Proactively conducted SRA to improve performance in all areas of operations, productivity – both procedural & financial, service levels, and courier satisfaction.
• Collaborated with multiple Virtual stakeholders to identify scheduling requirements resulting in a 28% increase in scheduling accuracy by 6 months.
• Prepared scheduling proposals to address situations, such as strike hedge plans or evaluating the costs and consequences of sudden road closures, Events, Weather alerts, and courier supply issues.
• Utilized daily reports to effectively manage the courier supply levels and positions in real-time for the upcoming day
• Skilfully performed validation, verification, and correction of system artifacts, such as reports, incentives, event records and schedules.

136 Market Avenue, Winnipeg, MB

Regina, Saskatchewan

Cloud Computing, Computer/Information Technology Administration And Management

Courses: Foundations of Cloud Computing, The architecture of Cloud Systems, Cloud Systems in Practice

Post Graduate Diploma, Marketing & Technology

Bachelor Of Science - Bsc, Biochemistry

Activities and Societies: Biochemistry practicals and mostly on food and safety management.

Certified Scrum Product Owner