Security + certified and experienced project manager. I have proven abilities in ensuring the satisfaction of internal and external customers by developing top-performing teams. Experienced technical support manager in the financial sector with a hands on management style. Broad background in LAN/WAN infrastructure support, desktop deployment, software issues, server support and management, business continuity planning, disaster recovery planning, and end-user, personal computer support. Provided Tier 1 through Tier 3 support to as many as 1,200 end-users. Recognized by managers and peers as proactive and as a forward thinker with a natural ability to foresee problems and implement solutions. Well versed and able to support network hardware, software installation and help desk support.