Responsible for repairing, preparing and deploying company workstations and worked with brands including:- HP Elitedesk 800g2 SFF- Dell Optiplex 3090 & 9020 SFF- Lenovo SFFAssists in managing and maintaining cloud servers and on-premise servers through these remote desktop solutions:- SSH, PuTTY, Remote Desktop Protocol (RDP)- Anydesk- RustdeskOffers technical voiced and non-voiced (software and hardware) assistance to US clients and employees. Also manages and contacts support for 3rd party software applications.Uses JIRA as ticketing solution to resolve issues and requests.- password resets- employee peripherals requests- software installations

Created a custom theme/website on the Shopify platform from the ground up. Addressed tickets from other Quality Assurance (QA) interns and employees within the company. Worked as a team member with the objective of building a Manhour Management System (MMS) for future interns. Held responsibility for managing the client's page on the MMS website.

My objective is to enhance user experience through manually QA testing the website and then adding in the needed functionality. Verifying, including and populating JSON files with the relevant information for the essential UI modules.