Branding | Performance Marketing | Affiliate MarketingCPM | CPI | CPA | CPR | CPT | CPS | CPC Programmatic | Whatsapp | Email | SMS | Voice Broadcast

Taking care for any backend requirement of Services like – SMS, Email, Voice, Callcenter, Promotions, etc.Needs to finalize Vendor and resource as per requirement for project and campaign brought by Sales team. Taking care for Vendor management, monitoring and payout.Taking care for Client’s requirement are being fulfilled in timely fashion and proper billing and collection. Also needs to get in touch with client on regular basis to understand their needs along with Sales person so proper support can be provided.Taking care for managing Tech and non tech both requirement as per project and campaign also manage requirement for Legal documentation required for Client and Vendors.

 Lastly taking care Legal documentation required for MMA Client and Vendors. My role includes analyzing ofSales/Operation and Purchase requirement of Documentation and arrange all required details before sharing the samewith Legal for further processing. As working with One97 for more than 13 years so aware about the entire process,requirement and requirements. Maintains tracker, coordination with internal and external team for closing the requisites. Earlier associated with One97 Communications ltd., Noida, a flagship company and telecom Parent company of E commerce brand PAYTM based & headquarter at Noida , and designated as Asst. Program Manager(Platform). Technically sophisticated and qualified IT professional with 10+ years’ experience in research, operational industry andtelecommunication systems and customer experience management with Experience in VAS Enterprise industry,managing IVR and SMS Server platforms successfully. Additionally, to above task management of Vendors also done and their payouts process. Proficient in call –flow troubleshooting, conducting POCs and system study, preparing MOPs for configurationchanges, KPI analysis and report customization, implementation and documentation and working out on requirementanalysis.

manging server platform of IVR and SMS related apps for clients like ICICI, Adlabs, Fame, Sify, Naukri, Yatra, Ticketwala, RnW, GPI etc.

One97 Communication P.Ltd. is a VAS provider with a complete and inteligent network infrastructure delivering innovative VAS network services, Business logic, Information and Entertainment content.I have joined One97 as a Service Delivery Eng in the month of March 2006. Then was transfered on a project to Roshan (Telecom Development Company Afghanistan Ltd.), Kabul for On-Site Support in the month of April 2007 and still I am at Roshan providing On-Site Support for our services.

This was through One97 only.

For UK financial process

Airtel Delhi Prepaid customer support