Vanessa Li Email & Phone Number

United States

Lead and manage a remote operations team, ensuring efficient collaboration and cohesive workflow.Foster a positive team culture, providing guidance and support to achieve operational goals.Responsible for scheduling other resources for support and other administrative activities regarding resources (like hiring/training). Technical background with expertise in data and reportingBuilding a personal relationship with key stakeholdersManaging Overseas TeamSuccessful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of Global services Good communication around issues and opportunities - get things done, make things happen Collaborating with senior management on client account management and growth Ensuring operations teams are aware of changes and are prepared

Hong Kong

Reactive SupportProvide reactive and featuring support to the top service levels of the platform by offloading rules-based tasks from BD managers and executing these tasks in a high quality and timely manner.Communicate with partners in a highly supportive and customer friendly manner appropriate for the industry and for population of partners we are engaging with.Review global and local 3rd-party apps and games focusing on app design, usability, and functionality, as well as compliance with platform best practices and store policies.Evaluate app design and user experience across different device form-factors, such as phones, tablets, wearables, VR, TV and auto.Provide in-depth quality feedback and consultation to 3rd party developers.Account ManagementBe the BD contact for the Ecosystem service level partners which comprises a set of important and high potential developers for the platform. Engage partners in dialogue (via group alias) regarding top priorities and opportunities using a combination of canned responses and custom dialogue (as needed).Analyze developer pain points for strategic initiatives implementationProvide entry levels of technical support for cutting down implementation timeIdentify & surface common issues found within user reviews during major new releasesHelp organize & prioritize new & updated app & game pipelinesUpdate and maintain canned responses with recent information and ensure links within other tools are updatedIdentify high potential leads derived from internal & external sources of developer attribute data.Action new leads and respond to developer onboarding profile responses with canned responses.Send onboarding pitches and initial outreach (written by Googler BDMs) on behalf of Googler BDMsProvide Reactive support (as described above in the Reactive Support section) for the Ecosystem service level of partners.APAC QA LEAD

Hong Kong

Engineering● Review global and local 3rd party apps and games, focusing on app design, usability, andfunctionality, as well as compliance with platform and store best practices and policies.● Evaluate app design and user experience across different device form factors, such as phones,tablets, wearables, TV, auto, and cardboard.● Compose and communicate detailed review feedback to 3rd party developers.● Documenting and design Mock Ups for clients. ● Identify, reproduce, classify, and file internal bugs with engineering rigor.● Anticipate, build and document new test cases and responses as platform capabilities evolve.● Provide on­going input in process and scalability improvement.

Mountain View

Global Business● Content Reviewer for Applications, Books, Movies, Music and Podcasts.● Investigate and analyze popular digital content in and outside of the Google Play store.● Collaborate cross functionally with international teams, engineers, and stakeholders.● Work in Google Drive, mainly using Sheets and Docs.● Refine tools and processes around daily workflow, and maintain documentation for weekly management reporting.● Identify, reproduce, classify and file application bugs with engineering rigor.● Provide detailed technical feedback to content partner managers and developer.● Training and QA new team members' exercises.● Take on special projects as needed.

San Francisco Bay Area

Marketing / Beta Testing● Daily interact with people on the website and discover clients’ new posts● Commenting on different projects and giving out suggestion● Posting Newsfeed Articles allow members to share what’s happening around the world● Testing out the Apps, and report bugs

700 Montgomery

Clients: Spoon Rocket / Super Hope / Time Butler● Each week communicate well with the clients and having good relationship with them● Working with different group of teammates working for different clients● Creating Ads, Mock ups, Logos & shooting videos by using Photoshop, Illustrator, InDesign, Final Cut Pro, and After Effect● As a Art Director has to work really close with a copy writer, we both must have the same direction, if there’s something not fitting with each other, we must have to adjust until it looks perfect. ● Communication is really important.

Hong Kong

● Helping the manger to do filing and using Excel for combining Data in the system● Design unique Icon for the clients to put onto their label● Placing Online & Phone orders● Check the orders process everyday and make sure it will be done and mail out by the due date

Bachelor Of Fine Arts (Bfa)

High School Degree

Activities and Societies: Red Cross