Troubleshoot and Verify EVVs (Electronic Visit Verification) daily for multiple branchesMake multiple service calls daily to referral sources and prospectsSupported two branch recruitment efforts including interviewing, hiring and orienting field staffSet up and troubleshoot mobile applications for field staffComplete daily, weekly, and quarterly data entryTrack physician orders, case conferences, re-certifications, in-service and supervisory visitsInitiated complaint and service failure reporting and investing, including resolutions

Maintain client’s records such as inputting any changes in service hours authorizations, case management and continuous client coverageLiaison between insurance companies (HRA, MCO, MLTC, FIDELIS, ARCHCARE), home health aides, nurses, hospitals and families to notify them of any changes in client’s needsLog time sheets, process timesheets for biweekly payroll and resolve payroll problems/ vacation time requestsBalance and maintain quick response time over email, phone and in person meetings

Studied and supported each animal based on behavior, I.E. anxious or unsettledWashed dogs with specialized shampoo and conditioning formulas based on needsDried dogs based on fur coat and specific needsDisinfected all grooming tools after each clientProvided nail trims using clippers and dremelAssisted in ear cleaning, ear plucking and teeth cleaningProvided advise to dog owners on grooming procedures and coat care

Handled incoming and outgoing phone calls for 5 DeansMade color-coded schedules for each Dean in office and student workersTrained new student workers for multiple positionsPerformed daily office tasks such as filing confidential paperwork, setting up appointments for the Deans, copied/ faxed paperwork, sent out letters via mail and email, etcSat in professional meetings with the Dean’s Board

Maintained a clean storefrontTrained new workers on sales, products, inventory fronting and registerDistributed weekly payrollHandled the groomers scheduling book such as making appointments, checking each animal’s vaccination records, updated pricing per groomers request, etcTook inventory count each week, ordered products and wrote checksOccasionally helped groomers with the bathing, drying and nail trimming

Performed front desk duties on weekends such as printing weekly schedules, calling members who missed the weekly class, cleaned up the dojo, handled membership payments and signed up new members(Student Pick Up) Picked up students from school and brought them to the dojoHelped the younger students (ages 4-10) get dressed in the karate gearWaited with students until guardians picked them up after the class