Oil & Gas, High Tech, General Cargo - Export - Cross Trade toutes destinations.Gestion autonome du flux TotalEnergies Marketing Afrique - Opérations et Customer Service.Gestion relation fournisseurs, clients, sociétés d'inspection.Suivi des commandes auprès des fournisseurs, préparation des inspections nécessaires à l'importation sur les différents territoires africains, enlèvements, bookings vols, traitement du dossier d'exportation de A à Z jusqu'à CPT/CIP rendu aéroport de… Show more Oil & Gas, High Tech, General Cargo - Export - Cross Trade toutes destinations.Gestion autonome du flux TotalEnergies Marketing Afrique - Opérations et Customer Service.Gestion relation fournisseurs, clients, sociétés d'inspection.Suivi des commandes auprès des fournisseurs, préparation des inspections nécessaires à l'importation sur les différents territoires africains, enlèvements, bookings vols, traitement du dossier d'exportation de A à Z jusqu'à CPT/CIP rendu aéroport de destination (AWB Directe).Gestion autonome du flux Alcatel-Lucent Enterprise - Opérations et Customer Service.Réception des demandes d'expéditions client, traitement du dossier export aérien de A à Z. FCA/CPT/DAP selon les destinations (toutes destinations). Sous incoterm FCA, création de cotation réseau. (AWB Back-to-back ou Groupage)Gestion du flux La Centrale de l'Édition (livres) - Opérations et Customer Service.Réception des demandes d'expéditions des fournisseurs, enlèvements, préparation des dossiers, gestion de stock avec les destinataires puis lorsque feu vert du destinataire, expédition AWB directe, Back-to-back ou Groupage selon client. Show less

Aeroparts - Import - Export - Cross Trade, all origins, all destinations.As a customer service representative, I am responsible for ensuring the smooth running of operations, taking care of routine and critical customer requests and disputes that may arise in the supply chain, from the Air France Industries warehouse Air France Industries warehouse to the destination of the goods.In addition to my Customer Service duties, I have performed duties as a Transit Agent… Show more Aeroparts - Import - Export - Cross Trade, all origins, all destinations.As a customer service representative, I am responsible for ensuring the smooth running of operations, taking care of routine and critical customer requests and disputes that may arise in the supply chain, from the Air France Industries warehouse Air France Industries warehouse to the destination of the goods.In addition to my Customer Service duties, I have performed duties as a Transit Agent, Billing Control, CASS, Performance Tracking, KPI's and Quotations.In order to improve our efficiency, I developed our organization to be totally digital, created a collaboration tool on Excel, developed tools and tutorials for the operational staff, VBA and AS400 macros to automate our processes (invoicing, pre-alerts, bookings, DGR notification to airlines). Show less

Luxury-fashion export management, all destinations.As a customer service, we represent the customer's point of entry on a daily basis. We provide them with expertise and technical advice on transport, the specifics of international logistics, incoterms and customs regulations. Our role as a customer service and transit agent is to manage exports and inform the customer of their progress, while ensuring operational excellence, delivering the best possible service to meet their needs.

Export Est-Ouest, General Cargo Export management of a large customer portfolio, various products and destinations.